Millie Smithson
Haughton,LA
Summary
Dynamic professional with a proven track record at Margaritaville Casino, excelling in enhancing customer satisfaction and exceeding sales goals. Skilled in efficient multitasking and exceptional customer service, with a deep knowledge of food and wine. Demonstrated ability to improve service delivery, achieving increased repeat business through strong communication and tableside service skills.
Overview
19
19
years of professional experience
Work History
Professional Server
Margaritaville Casino
05.2013 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously, ensuring prompt service and satisfied customers.
- Streamlined order-taking process by accurately recording customer preferences and dietary restrictions.
- Increased repeat business through exceptional service and building rapport with guests.
- Provided guest with table side service/cooking.
Professionla Server
El Dorado Casino
05.2006 - 11.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Exceeded sales goals consistently by recommending wine pairings and upselling menu items appropriately to guests'' preferences.
- Responded quickly to changing circumstances during peak times to ensure efficient workflow within the server team.
- Contributed to successful teamwork dynamics by covering shifts when necessary or assisting coworkers with tasks during busy periods.
Education
Associate of Science - Medical Coding And Billing
Bossier Parish Community College
Bossier City, LA04-2010
Skills
- Strong Communication Skills
- Table side service
- Efficient multitasking
- Exceptional customer service
- Food and wine knowledge
Timeline
Professional Server
Margaritaville Casino
05.2013 - Current
Professionla Server
El Dorado Casino
05.2006 - 11.2012
Associate of Science - Medical Coding And Billing
Bossier Parish Community College
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