Lisa Ann DuBois
Ballston Spa,NY
Summary
Proactive Professional Server with extensive experience enhancing customer satisfaction and training new team members. Skilled in building rapport, upselling menu items, and maintaining organized dining areas. Expert in resolving high-pressure situations and contributing to a cohesive team environment.
Overview
14
14
years of professional experience
Work History
Professional Server
Rusty Nail
Clifton Park, NY
09.2019 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Trained new servers on restaurant protocols, contributing to a cohesive team environment.
- Increased repeat business through exceptional service and building rapport with guests.
- Exceeded sales goals consistently by recommending wine pairings and upselling menu items appropriately to guests'' preferences.
- Maintained clean and organized dining areas for an enjoyable dining experience.
- Handled high-pressure situations professionally, resolving customer complaints effectively.
- Responded quickly to changing circumstances during peak times to ensure efficient workflow within the server team.
- Balanced cash registers at the end of each shift, maintaining accurate financial records.
Professional Server
Osteria Dannys
Saratoga Springs, NY
05.2021 - 09.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased repeat business through exceptional service and building rapport with guests.
- Maintained clean and organized dining areas for an enjoyable dining experience.
- Handled high-pressure situations professionally, resolving customer complaints effectively.
Professional Server
15 Church
Saratoga Springs, NY
04.2015 - 05.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Trained new servers on restaurant protocols, contributing to a cohesive team environment.
- Increased repeat business through exceptional service and building rapport with guests.
- Maintained clean and organized dining areas for an enjoyable dining experience.
Professional Server
Prime At Saratoga National
Saratoga Springs, NY
05.2010 - 04.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Trained new servers on restaurant protocols, contributing to a cohesive team environment.
- Increased repeat business through exceptional service and building rapport with guests.
- Maintained clean and organized dining areas for an enjoyable dining experience.
- Handled high-pressure situations professionally, resolving customer complaints effectively.
- Participated in regular staff meetings to discuss operational improvements and enhance team performance.
Education
Bachelor of Arts - Sociology
Manhattan College
New York, NY05.2010
Justice Administration
Hawaii Pacific University
Honolulu, HI09.2006
Skills
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
References
Jimmy Chemet
518-636-8877
Timeline
Professional Server
Osteria Dannys
05.2021 - 09.2024
Professional Server
Rusty Nail
09.2019 - Current
Professional Server
15 Church
04.2015 - 05.2018
Professional Server
Prime At Saratoga National
05.2010 - 04.2015
Bachelor of Arts - Sociology
Manhattan College
Justice Administration
Hawaii Pacific University
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