Rozana Alzoubi
Sacramento,CA
Summary
Dynamic account manager with a proven track record in enhancing customer satisfaction and driving client retention through strategic planning and relationship building.
Overview
23
23
years of professional experience
Work History
Account Manager & Office Coordinator
Kinno Export Import Inc.
Lodi, CA
07.2021 - Current
- Managed client accounts to enhance customer satisfaction and retention.
- Developed tailored solutions based on client needs and market trends.
- Coordinated cross-functional teams to ensure timely project delivery.
- Analyzed account performance data to identify growth opportunities.
- Cultivated strong relationships with clients through regular communication and feedback sessions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Manager
Professional Center Co. (International Trading), Jordan
Amman, Jordan
09.2010 - 08.2018
- Led sales team in achieving quarterly targets through strategic planning and effective execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Fostered relationships with key clients, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing to create promotional campaigns that aligned with sales objectives.
- Monitored competitor activities to inform pricing strategies and maintain market competitiveness.
- Mentored junior sales staff, promoting professional growth and enhancing overall team capabilities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales & Marketing Manager
Aram (Canon Retailer)
Amman, Jordan
11.2007 - 08.2010
- Developed and executed innovative marketing strategies to drive brand awareness and customer engagement.
- Analyzed market trends and competitor activities to inform strategic decision-making and product positioning.
- Led cross-functional teams in launching new products, ensuring alignment between sales and marketing objectives.
- Cultivated relationships with key stakeholders, enhancing collaboration for successful marketing campaigns.
Showroom & Account Manager
Aram (Canon Retailer)
Amman, Jordan
01.2003 - 10.2007
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
- Managed account portfolios, ensuring accurate tracking of customer needs and preferences.
- Collaborated with cross-functional teams to align marketing strategies with client objectives.
- Analyzed market trends to identify growth opportunities and enhance service offerings.
Education
Bachelor of Science - Business Administration
Philadelphia University
Amman, JordanSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Sales development
- Account oversight
- Client relationship building
- Sales reporting
- Strategic account planning
- Operations
- Marketing
Awarded Best Sales Performer at United Electronic Co. (Canon) in 2005 and 2006. Successfully develop
Awarded Best Sales Performer at United Electronic Co. (Canon) in 2005 and 2006.
Successfully developed and launched a high-end Canon model recognized as a Best Practice by Canon UAE in 2007.
Consistently exceeded sales and revenue targets throughout career progression.
Built and maintained strong relationships with customers, distributors, and business partners.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Account Manager & Office Coordinator
Kinno Export Import Inc.
07.2021 - Current
Sales Manager
Professional Center Co. (International Trading), Jordan
09.2010 - 08.2018
Sales & Marketing Manager
Aram (Canon Retailer)
11.2007 - 08.2010
Showroom & Account Manager
Aram (Canon Retailer)
01.2003 - 10.2007
Bachelor of Science - Business Administration
Philadelphia University