Rozias God Love Tagueu Ngoufo
Westerville,OH
Summary
Dynamic and results-oriented professional with a proven track record at Us Hair, adept at resolving customer complaints and enhancing loyalty through empathetic service. Excelled in roles requiring critical thinking and effective multitasking, including construction and coaching, demonstrating leadership and a strong work ethic. Skilled in customer service and building construction, consistently achieving project and team success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Us Hair
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Coach
World Gym
01.2024 - 08.2024
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
Masonry Assistant
Safe Construction
02.2022 - 04.2023
- Contributed to a safe work environment by maintaining cleanliness and organization of job sites.
- Supported masonry team in completing projects on schedule through diligent work and attention to detail.
- Participated in ongoing training sessions to continuously improve skills and stay current with industry best practices.
- Enhanced project efficiency by assisting with the accurate mixing and application of mortar.
Assistant Electrical Installer
Safe Construction
02.2023 - 03.2023
- Improved team morale by fostering a positive work environment focused on collaboration, problem-solving, and continued learning opportunities.
- Enhanced electrical installation quality by adhering to safety protocols and industry standards.
- Ensured timely completion of projects by accurately estimating materials and labor requirements.
- Continuously honed skills through specialized training courses, staying current with industry trends and best practices for electrical installations.
- Maximized cost-effectiveness by analyzing project requirements and selecting the most appropriate materials and methods.
Painter
Safe Construction
01.2022 - 02.2023
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Education
High School Diploma - Mathematical And Science
Lycée Bilingue De BARE
Nkongsamba LT Cameroon06.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Painter
- Photographs and video editing
- Reading comprehension
- Social media
- Fitness prof
- Leadership
- Building construction
- Microsoft office , point
- House plan
- Architectural drawings
- Physical strength
- Effective multitasking
Languages
Portuguese
Limited Working
Spanish
Limited Working
French
Native or Bilingual
English
Limited Working
Timeline
Customer Service Representative
Us Hair
10.2024 - 02.2025
Assistant Coach
World Gym
01.2024 - 08.2024
Assistant Electrical Installer
Safe Construction
02.2023 - 03.2023
Masonry Assistant
Safe Construction
02.2022 - 04.2023
Painter
Safe Construction
01.2022 - 02.2023
High School Diploma - Mathematical And Science
Lycée Bilingue De BARE
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