Rozina Khan
El Dorado Hills,CA
Summary
Skilled Medical Interpreter with extensive experience in hospital, clinic, and rehabilitation environments. Fluent in Urdu, Punjabi, Hindi, and Pashto, delivering accurate and culturally sensitive interpretation through in-person, video, and phone modalities. Knowledgeable in medical terminology, HIPAA compliance, and care coordination, enhancing communication between providers and limited English proficiency patients. Pursuing national medical interpreter certification (CMI/CHI).
Overview
24
24
years of professional experience
1
1
Certification
Work History
Freelance Medical Interpreter / Translator
Freelance Medical Interpreter / Translator
, California
01.2022 - Current
- Facilitated on-demand medical interpretation for hospitals, specialty clinics, and rehab centers across Sacramento and surrounding areas, enhancing patient understanding and care quality
- Delivered interpretation services in Urdu, Punjabi, Hindi, and Pashto through VRI, OPI, and in-person formats, ensuring effective communication in diverse patient interactions
- Interpret for physician visits, intake assessments, procedures, discharge instructions, and follow-ups
- Ensure accurate communication of medical terminology, medications, and treatment plans
- Maintain strict HIPAA compliance and patient confidentiality
- Adapt quickly to fast-paced clinical environments and urgent care needs
- Supported workers' compensation, legal, and behavioral health sessions, promoting clear communication and understanding among all parties involved
- Assisted during IEP meetings, facilitating communication among educators, parents, and specialists.
Professional Linguist
CWU, Inc.
Tampa, USA
09.2021 - 01.2022
- Provided interpretation services for U.S. Department of State and military healthcare/humanitarian operations in diverse settings.
- Analyzed linguistic data to support translation projects across multiple languages.
- Conducted research on cultural nuances to improve translation accuracy.
- Collaborated with team members to enhance language resources and tools.
- Operated in high-pressure environments ensuring accuracy, confidentiality, and cultural sensitivity
Front Office Receptionist
El Dorado Community Health Center
El Dorado, CA
10.2018 - 04.2021
- Coordinated appointments to optimize provider scheduling and enhance patient flow
- Performed patient intake, registration, and insurance verification
- Verified insurance eligibility for various providers to facilitate patient access to care
- Ensured compliance with HIPAA and clinic protocols
- Used eClinicalWorks (ECW) for patient records and documentation
- Acted as primary contact for patients with limited English proficiency, ensuring effective communication and assistance
Professional Linguist
Worldwide Language Resource
Fayetteville, USA
05.2017 - 12.2017
- Delivered interpretation services for Joint Special Operations Task Force (JSOTF), enhancing operational effectiveness
- Facilitated communication between U.S. personnel and local populations, bridging cultural gaps and ensuring mutual understanding
- Conducted linguistic analysis for various languages and dialects.
- Developed language resources to support translation and interpretation projects.
- Facilitated language training sessions for team members and clients.
Customer Service Associate
Nordstrom Rack
Folsom, USA
03.2016 - 05.2017
- Provided efficient service while managing high customer volume
- Assisted customers with inquiries and product selections.
- Processed transactions accurately using point-of-sale systems.
- Processed transactions and assisted in daily store functions
- Maintained organized merchandise displays and stocked shelves.
Professional Linguist
Worldwide Language Resource
Fayetteville, USA
12.2011 - 05.2015
- Provided daily interpretation and translation services to multiple operational teams, enhancing cross-functional collaboration.
- Facilitated communication between U.S. teams and local communities, aligning project objectives with community needs.
- Analyzed linguistic data to enhance translation accuracy and cultural relevance.
- Collaborated with cross-functional teams to develop language resources and tools.
- Conducted language assessments to evaluate proficiency and identify training needs.
Customer Service / Office Manager
Washington Hospital
Fremont, USA
05.2006 - 11.2011
- Coordinated front office operations and managed volunteer activities to enhance service delivery
- Streamlined workflow processes to enhance patient experience
- Facilitated informal interpretation for patients and staff to improve communication
Security Officer
Washington Hospital
Fremont, USA
10.2002 - 05.2006
- Monitored hospital premises to ensure safety and security for patients and staff.
- Ensured safety and security throughout hospital premises
- Conducted routine patrols of facility to deter criminal activity and ensure compliance.
- Responded promptly to emergencies, coordinating with medical teams for rapid assistance.
- Assisted patients, visitors, and staff to enhance hospital experience
Customer Service Representative
Target
Fremont, USA
05.2002 - 09.2002
- Assisted customers with inquiries and product selection.
- Managed returns and exchanges efficiently and politely.
- Provided customer service while processing transactions accurately
- Processed transactions accurately using point-of-sale systems.
Education
General Science & Arts -
Government Girls City College
Peshawar, Pakistan01-1992
Skills
- Medical Interpretation
- In-Person Interpretation
- VRI
- OPI
- Clinical Communication
- Cross-Cultural Communication
- HIPAA Compliance
- Electronic Health Records
- Medical Terminology
- Care Coordination
- Patient Advocacy
- Patient Safety Practices
- Emergency Response Procedures
Certification
- Medical Terminology, New Haven Adult School, 2007
- Healthcare Administration Professional Program, MedCerts, 2019
- National Medical Interpreter Certification, In Progress (CMI/CHI)
- HIPAA Compliance, Applied in Healthcare Settings
Languages
- Hindi, Fluent (Speak)
- Urdu, Fluent (Read, Write, Speak)
- Punjabi, Fluent (Read, Write, Speak)
- Pashto, Fluent (Read, Write, Speak)
- Hindko, Fluent (Read, Write, Speak)
Additional Qualifications
- Cultural Advisor for diverse communities
- Experience supporting LEP patients in clinical environments
- Available for per diem assignments, including evenings and weekends
Timeline
Freelance Medical Interpreter / Translator
Freelance Medical Interpreter / Translator
01.2022 - Current
Professional Linguist
CWU, Inc.
09.2021 - 01.2022
Front Office Receptionist
El Dorado Community Health Center
10.2018 - 04.2021
Professional Linguist
Worldwide Language Resource
05.2017 - 12.2017
Customer Service Associate
Nordstrom Rack
03.2016 - 05.2017
Professional Linguist
Worldwide Language Resource
12.2011 - 05.2015
Customer Service / Office Manager
Washington Hospital
05.2006 - 11.2011
Security Officer
Washington Hospital
10.2002 - 05.2006
Customer Service Representative
Target
05.2002 - 09.2002
General Science & Arts -
Government Girls City College