R Stephanie Galarza
THOUSAND PALMS,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Receptionist
Empire Vein Specialists
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Beer Hunter Sports Pub & Grill
01.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Lead Medical Assistant
Desert Regional Medical Center
06.2014 - 01.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Education
Associates Degree -
College of The Desert
Palm Desert, CA05-2023
High School Diploma -
Palm Springs High School
Palm Springs, CA06-1998
Skills
- Organization skills
- Effective time management
- Customer/Client relations
- Greeting and seating clients
Languages
Spanish
Full Professional
Timeline
Server
Beer Hunter Sports Pub & Grill
01.2024 - 09.2024
Receptionist
Empire Vein Specialists
05.2023 - Current
Lead Medical Assistant
Desert Regional Medical Center
06.2014 - 01.2023
Associates Degree -
College of The Desert
High School Diploma -
Palm Springs High School
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