Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Brown

Nashville,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

MAPCO Mart
04.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Customer Service Representative

Uhaul Moving And Storage
08.2018 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.

Hospitality Associate

Skyline Medical Center
03.2012 - 11.2017
  • Prepped the food
  • Identified and resolved customer complaints concerning food or lodging.
  • Created healthy nutritious menus to serve at important functions.

Certified Nursing Assistant

Care All Home Health
03.2002 - 01.2012
  • Assisting patients with there needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated patients and family members on best home care practices for healing and recovery.

Education

High School Diploma -

Maplewood Comprehensive High School
Nashville, TN
05.1997

Skills

  • Microsoft Office
  • Customer Service
  • Sales Expertise
  • Typing Proficiency
  • Team Development
  • Active Listening
  • Documentation
  • Order Fulfillment
  • 10-Key
  • Filing
  • Customer Data Confidentiality
  • Performing Patient Intakes
  • Monitor Vitals

Timeline

Assistant Store Manager

MAPCO Mart
04.2022 - Current

Customer Service Representative

Uhaul Moving And Storage
08.2018 - 03.2022

Hospitality Associate

Skyline Medical Center
03.2012 - 11.2017

Certified Nursing Assistant

Care All Home Health
03.2002 - 01.2012

High School Diploma -

Maplewood Comprehensive High School

Similar Profiles

CREATE PROFILE
Janet Brown