R. Teresa Miller
Tallahassee,Florida
Summary
Insightful Project Manager dedicated to identifying and cultivating team members' skills and talents. Polished in implementing continuous enhancements and building and maintaining accurate project budgets. Focused and driven team player practiced in leading multiple simultaneous projects leveraging proven project management tools.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Human Resource Coordinator
FLORIDA DEPARTMENT OF ENVIRONMENTAL PROTECTION
Tallahassee, Florida
04.2015 - 12.2023
- Oversee the Attendance and Leave actions for the agency
- Facilitate training meetings with HR Liaisons
- Process Family Medical Leave Act (FMLA) requests
- Oversee Worker’s Compensation cases for the agency
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented Worker Compensations Procedures that allowed for more efficient reporting
- Reported agency workers compensation claim status to Safety Advisory Board.
- Provided guidance on employee relations issues such as performance improvement plans, disciplinary actions, terminations and grievances.
- Established, maintained and updated employee files.
- Conferred with management to develop or implement personnel policies or procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Answered routine questions from employees regarding policies, procedures or benefits plans; referred complex inquiries to Human Resources staff members when necessary.
- Compiled and prepared reports and documents pertaining to personnel activities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Project Manager / Director
FLORIDA DEPARTMENT OF EDUCATION
Tallahassee, Florida
08.2006 - 03.2014
- Lead team that consistently produced work product that led to being awarded the Davis Productivity Team Award
- Coordinated the collection of outcome data from other state, federal and private organizations to fulfill student reporting in accordance with Florida Statue 1008.39
- Oversaw contracts and agreements between the program and other state and federal agencies
- Developed procedures for new projects
- Streamline documentation in SharePoint, resulting in a more proficient way to track project documents
- Prepared presentations and spoke to other state and local agencies about available services
- Managed program budget that consistently met projections
- Procured vendors for producing an annual publication
- Facilitated status meetings with staff and mange stakeholders’ expectations.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Facilitated resolution of conflicts between team members when necessary.
- Identified project needs by reviewing project objectives and schedules.
- Created team objectives and roles with specific goals outlined for each individual.
- Built and established strong partnerships with teams, vendors and contractors.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Teacher Assistant (Reading Coach)
Duval County Public Schools
Jacksonville, Florida
01.2002 - 06.2006
- Drilled reading skills that led to an 80% increase in books read from school library in over three years
- Established computer base testing that increased students’ reading skills and confidence that resulted in higher test grades
- School grade rose from ‘F’ to ‘C’ within 2 years
- Create and maintain student database
- Install software and hardware
- Communicate hardware and software issues to leadership.
- Graded projects, exams and assignments to track student progression.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Designed individualized curricula for academically underachieving students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Prepared and graded subject tests for students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Systems Analyst
PRUDENTIAL FINANCIAL
Jacksonville, Florida
11.1998 - 12.2001
- Led the Project Tracking and Oversight task force that assisted in the achievement of Capability Maturity Model Level 2 (Certified April 2000)
- Presented to department
- Participated in a project that restructured the Enterprise online Tax System resulting in easier maintenance and increased proficiency of over 30 programs
- Presented to Management
- Participated in a project that streamlined logic that led to a reduction in system time by more than 50%
- Modified, coded, and tested COBOL programs
- Conducted system analysis
- Conducted code walk through.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Bachelor of Science - Management Information Systems
Florida State University
Tallahassee, FLSkills
- Payroll Administration
- Human Resources Management
- HR Policies and Procedures Expertise
- Compliance
Certification
- Certified Quality Improvement Associate (CQIA), American Society for Quality, 10948
- Certified Project Management Professional (PMP), Project Management Institute, 3460909
Knowledge Skills Abilities
- Knowledge of the principles, methods, practices, tools, and techniques outlined in the Project Management Body of Knowledge (PMBOK)
- Knowledge of the principles, practices, and techniques of the system development life cycle.
- Solid organization and time-management skills
- Ability to plan, organize, coordinate, and prioritize work assignments.
- Ability to analyze and accurately define processes and workflows to design efficient process solutions, including missing or duplicate functionality in existing processes.
- Ability to work effectively with individual staff and work units.
- Ability to interpret and communicate technical information related to business processes, both verbally and in writing.
- Ability to learn and operating in organizations application of choice for Project Management
- Languages/Environments/Software/Development Tools
- COBOL, DB2/CICS, JCL, Easytrieve Plus MVS, DOS, PL/SQL, Oracle
- MF COBOL, FoxPro, Microsoft Suite, TSO/ISPF,MS-Access, Micro Focus Workbench
Work Summary
A results-driven professional with over 20 years in Management Information Systems is seeking a more challenging role in Project Management. A result driven problem solver who thrives on simplicity and efficiency. Adapted at effectively managing projects of all sizes, analyzing processes, and implementing strategies to improve performance. An excellent communicator and presenter. A Certified Project Management Professional (PMP).
Timeline
Human Resource Coordinator
FLORIDA DEPARTMENT OF ENVIRONMENTAL PROTECTION
04.2015 - 12.2023
Project Manager / Director
FLORIDA DEPARTMENT OF EDUCATION
08.2006 - 03.2014
Teacher Assistant (Reading Coach)
Duval County Public Schools
01.2002 - 06.2006
Systems Analyst
PRUDENTIAL FINANCIAL
11.1998 - 12.2001
Bachelor of Science - Management Information Systems
Florida State University
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