Ruan Kruger
Naples,USA
Summary
I am a dedicated hospitality professional with several years of experience providing exceptional customer service in fast-paced restaurant and country club environments. I enjoy building strong relationships with guests, anticipating their needs, and creating memorable dining experiences. I have a positive attitude, strong communication skills, and the ability to deliver outstanding service while contributing to team success and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Server
Pine Brook Country Club
05.2026 - Current
- Achieved improved guest satisfaction through effective training of new staff on service protocols and club standards.
- Enhanced guest experiences by implementing efficient workflow processes.
- Facilitated seamless teamwork during busy shifts, resulting in outstanding guest interactions.
- Delivered timely service of food and beverages, prioritizing customer satisfaction.
- Contributed to successful event setups, ensuring well-organized table arrangements and decor.
- Informed customers about menu items and flavors, aiding them in making personalized choices.
Server
Kensington Golf and Country Club
10.2025 - 05.2026
- Achieved exceptional customer satisfaction in a high-volume dining setting through superior service delivery.
- Ensured accurate and timely food and beverage order delivery, enhancing customer experiences.
- Sustained a clean and orderly dining area, contributing to a pleasant dining atmosphere.
- Successfully organized events with effective table arrangement and decor implementation.
- Enhanced service quality by managing multiple tables efficiently, showcasing strong multitasking abilities.
- Promptly served food and beverages, focusing on meeting customer needs effectively.
- Optimized POS system use to improve order processing, billing accuracy, and management of complimentary items.
Server
Pine Brook Country Club
05.2025 - 10.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Prepared and served food and beverages to customers.
- Monitored food and beverage levels to satisfy customer needs.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
Server
Addison Reserve Country Club
10.2024 - 05.2025
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Used good communication skills to reduce guest dissatisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Server
Addison Reserve Country Club
10.2023 - 05.2024
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Used focus and memorization skills to keep track of tables and remember orders.
- Used good communication skills to reduce guest dissatisfaction.
- Assisted with training of new staff members.
- Memorized menu to help diners make informed meal choices.
Server
Glen Head Country Club
05.2023 - 10.2023
- Greet customers and taking orders
- Putting in orders
- Collaborating with kitchen staff
- Refilling drinks
- Processing payments
- Bussing tables
- Resetting tables
Food Runner
Addison Reserve Country Club
10.2022 - 05.2023
- Ensuring guests are satisfied with their food
- Timely food delivery
- Informing manager of any customer feedback
- Removing any dirty dishes and utensils from the table
Product Specialist
Fitness Network (Pty) Ltd.
05.2021 - 10.2022
- Opening and closing of showroom
- Greeting clients coming into the showroom
- Interacting with in-store clients
- Assisting clients to locate desired equipment
- Demonstrating product knowledge
- Conducting in-store and online sales
- Maintaining the showroom floor
- Preparing for and assisting in big clients' sales visits
- Handling customer complaints
- Creating customer relationships
- Exercising great communication and listening skills
- Work as part of a team and individually
- Working in conjunction with several departments within the business
Assistant Gym Manager
Pearson High School Health & Fitness Centre
06.2017 - 04.2021
- General assistance in running the day-to-day functioning of the centre
- Manning the training centre in accordance to a pre-set work schedule
- Assisting individual clients and school learners with their training programmes
- Keeping attendance registers
- Assisting members in completing membership forms
- Keeping records of client's training sessions
- Assisting in compiling training programmes
- Assisting in conducting fitness assessments
- Receiving new members and introducing them to the centre and its facilities
- Member recruitment and sales of memberships
- Making appointments for individual clients
- Assisting with the conditioning of sport teams, gym and field based training, match day preparation and first aid
- Office administration, filing and indexing, using Word, Excel, internet and e-mail
Duty Hostel Master
Pearson Hostel
01.2019 - 03.2020
- Invigilation in the afternoons twice a week
- Assisting the hostel master with the day-to-day running of the hostel
Bartender
Jolly Dolphin
12.2014 - 12.2016
- Interacting with customers, taking orders and serving drinks
- Demonstrating knowledge of the menu
- Restock bar inventory and supplies
- Assessing customer needs and preferences and making recommendations
- Keeping the bar organised and clean
Education
Diploma - Sports Management
Nelson Mandela University
South AfricaHigh School Diploma -
Die Brandwag High School
South Africa12.2014
Skills
- Strong work ethic
- Exceptional customer service
- Calm demeanor
- Reliability
- Positive and professional
Timeline
Server
Pine Brook Country Club
05.2026 - Current
Server
Kensington Golf and Country Club
10.2025 - 05.2026
Server
Pine Brook Country Club
05.2025 - 10.2025
Server
Addison Reserve Country Club
10.2024 - 05.2025
Server
Addison Reserve Country Club
10.2023 - 05.2024
Server
Glen Head Country Club
05.2023 - 10.2023
Food Runner
Addison Reserve Country Club
10.2022 - 05.2023
Product Specialist
Fitness Network (Pty) Ltd.
05.2021 - 10.2022
Duty Hostel Master
Pearson Hostel
01.2019 - 03.2020
Assistant Gym Manager
Pearson High School Health & Fitness Centre
06.2017 - 04.2021
Bartender
Jolly Dolphin
12.2014 - 12.2016
Diploma - Sports Management
Nelson Mandela University
High School Diploma -
Die Brandwag High School