Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruan Penland

Charlotte,NC

Summary

Detail-oriented and results-driven professional with a solid foundation in financial transaction management and customer service. Extensive experience in clerical tasks, payment processing, and record-keeping across various roles. Demonstrated ability to handle multiple tasks efficiently in high-paced environments, utilizing strong analytical and time management skills to achieve operational goals. Adept at problem-solving and maintaining positive customer relationships. Seeking to leverage diverse experience and skills to transition into an entry-level accounting manager role and contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Clerk

QuikTrip
Charlotte, NC, NC
06.2023 - Current
  • Assist internal and external customers, independently handling numerous clerical tasks.
  • Keep customers happy by quickly processing payments.
  • Listen to needs of customers and solve issues they present.
  • Performed daily audits of cash registers and ensured accuracy of balances.

Delivery Driver

DoorDash
Charlotte, NC
09.2021 - 06.2023
  • Deliver food orders to customers promptly and accurately while providing exceptional customer service.
  • Navigate through various locations efficiently, utilizing time management skills to maximize order fulfillment.
  • Maintain accurate records of deliveries and handle cash transactions securely.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.


Front Desk Agent

Inn At Houndslake
Aiken, SC
08.2014 - 08.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests in a friendly manner, responded to inquiries, and transferred calls to appropriate departments.
  • Handled a multi-line phone system and provided exceptional customer service to enhance guest satisfaction.

Education

Some College (No Degree) - Sport And Entertainment Management

University of South Carolina - Columbia
Columbia, SC

Skills

  • Attention to Detail
  • Strong Communication
  • Time Management
  • Positive and Friendly
  • Planning and Organization
  • MS Office Suite

Timeline

Clerk

QuikTrip
06.2023 - Current

Delivery Driver

DoorDash
09.2021 - 06.2023

Front Desk Agent

Inn At Houndslake
08.2014 - 08.2021

Some College (No Degree) - Sport And Entertainment Management

University of South Carolina - Columbia
Ruan Penland