Rubby Ponce
West Valley City
Summary
Experienced Customer Service Representative and Medical Assistant fluent in English and Spanish language. Professional Employee dedicated to prodding excellent service to all. Comfortable working in fast-paced environment attending to customer service needs including customer questions, issue resolution and working well under pressure.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Marathon Health
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Driver
EDS
06.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Assisted in training and onboarding team members.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Enhanced team morale by providing support and assistance during peak delivery periods.
Wheelchair Assistant
Prospect Service
02.2022 - 01.2023
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Continually assessed the need for additional wheelchair supplies such as cushions or seat belts, notifying supervisors when replenishments were required.
Customer Service Representative
Discover Card
02.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Assistant
Midtown Clinic
06.2019 - 02.2021
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Community Health Centers
10.2017 - 06.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient care by assisting with OB examinations and procedures.
- Facilitated early detection of potential problems during pregnancy by conducting thorough prenatal screenings, such as blood tests and ultrasounds.
- Assisted providers with wound care and dressing changes to promote proper healing and prevent infections.
- Enhanced patient care by providing comprehensive medical, surgical, and emotional support.
- Managed high-stress situations with calm professionalism, reducing anxiety for both patients and colleagues alike.
Host
The Other Place Restaurant
09.2016 - 04.2017
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree - Phlebotomy
Utah School Of Phlebotomy
Cottonwood Heights, UT02-2025
No Degree - Medical Assistant
Cole Holland Medical Assisting School
Salt Lake City 06-2016
High School Diploma -
Highland High School
Sugarhouse 06-2015
Skills
- HIPAA compliance
- Teamwork and Collaboration
- Building Trust and Loyalty
- Strategic Thinking
- Multitasking proficiency and Prioritization
- Phlebotomy
- Cultural Awareness and Sensitivity
- Patient and Empathetic
- Clam and Professional Under Pressure
- Effective Communication
Timeline
Medical Assistant
Marathon Health
02.2024 - Current
Driver
EDS
06.2023 - Current
Wheelchair Assistant
Prospect Service
02.2022 - 01.2023
Customer Service Representative
Discover Card
02.2021 - 11.2021
Medical Assistant
Midtown Clinic
06.2019 - 02.2021
Medical Assistant
Community Health Centers
10.2017 - 06.2019
Host
The Other Place Restaurant
09.2016 - 04.2017
No Degree - Phlebotomy
Utah School Of Phlebotomy
No Degree - Medical Assistant
Cole Holland Medical Assisting School
High School Diploma -
Highland High School
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