RUBEN CANELA
Romeoville,IL
Summary
Dynamic and dedicated server with extensive experience at Fat Rosies Taco & Tequila Bar, recognized for enhancing guest satisfaction through exceptional customer service and effective complaint resolution. Proficient in POS operation and cash handling, I excel in fast-paced environments, ensuring seamless service delivery and fostering strong guest relationships.
Qualified server with comprehensive background in providing exceptional customer service in fast-paced restaurant environments. Known for efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.
Overview
17
17
years of professional experience
Work History
Restaurant Waiter
SAYULITA TEQUILA BAR
Rolling Meadows, IL
11.2023 - 12.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed dining area efficiently, ensuring timely table turnover and optimal seating arrangements.
- Collaborated with kitchen staff to ensure accurate order fulfillment and prompt service delivery.
- Assisted in training new wait staff on menu offerings and service protocols, fostering team efficiency.
- Resolved customer inquiries and complaints swiftly, maintaining a positive dining experience.
- Recommended menu items based on guest preferences, increasing sales of featured dishes and beverages.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
SERVER AND BARTENDER
FAT ROSIES TACO & TEQUILA BAR
Frankfort, IL
04.2018 - 05.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multi-tasking in high-pressure environments, ensuring timely order delivery.
- Collaborated with kitchen staff to streamline food preparation and service efficiency.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
BUSSER, RUNNER, SERVER
Francescas Restaurant
Chicago, IL
08.2008 - 03.2018
- Cleaned and organized dining areas to enhance guest experience and maintain restaurant standards.
- Assisted servers by promptly clearing and resetting tables for efficient service flow.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Monitored stock levels of utensils and supplies, communicating needs to management.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
GED -
COLEGIO DE BACHILLERES
MEXICO08-2020
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Food safety awareness
- Memory retention
- Guest engagement
- Complaint resolution
- Alcoholic beverage service
- Food service delivery
- Basic math
- Food station setup
- Team collaboration
- Safe alcohol service
- POS operation
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
SAYULITA TEQUILA BAR
11.2023 - 12.2025
SERVER AND BARTENDER
FAT ROSIES TACO & TEQUILA BAR
04.2018 - 05.2023
BUSSER, RUNNER, SERVER
Francescas Restaurant
08.2008 - 03.2018
GED -
COLEGIO DE BACHILLERES