Ruben Castillo Gonzalez
Dallas,TX
Summary
Dynamic Periodontal Manager at Ideal Dental with proven expertise in specialty treatment planning and team leadership. Enhanced customer satisfaction through effective communication and conflict resolution. Achieved maximum productivity while maintaining a professional environment. Skilled in dental terminology and decision-making, driving success in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Periodontal Manager
Ideal Dental
02.2023 - Current
- Treatment planning for guests who need periodontal treatment.
- Achieved goals to maximum productivity and profit for the company.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Area Office Manager
Brident Dental & Orthodontics
Dallas TX
03.2016 - 01.2023
- Treatment planned for all specialties which includes: Periodontics, Oral Surgery, Pedodontics, Orthodontics, Endodontics, Prostodontics, And General dentistry.
- Made sure my offices has enough patients to have a good productive day.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Loan Advocate
TitleMax
Dallas, TX
12.2014 - 02.2016
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Check Cashier
PLS Check Cashing
Dallas, TX
02.2013 - 11.2014
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Burger King
Dallas, TX
01.2010 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Kathlyn Joy Gilliam Collegiate Academy
Dallas, TX05.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Dental terminology
- Specialty treatment planning( OS, Perio, Pedo, Ortho, Endo, Prieto and General Tx)
- Dental Sales experience
Languages
Spanish
Native or Bilingual
Timeline
Periodontal Manager
Ideal Dental
02.2023 - Current
Area Office Manager
Brident Dental & Orthodontics
03.2016 - 01.2023
Loan Advocate
TitleMax
12.2014 - 02.2016
Check Cashier
PLS Check Cashing
02.2013 - 11.2014
Cashier
Burger King
01.2010 - 01.2012
Kathlyn Joy Gilliam Collegiate Academy