Ruben De Santiago
Moreno Valley,CA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Store Manager
T-Mobile
08.2020 - Current
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Streamlined sales processes for improved efficiency, resulting in higher conversion
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Store Manager
Sprint
01.2015 - 08.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
Sales Associate
Diamond Wireless Verizon
01.2014 - 12.2014
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06.2006
Skills
- Reference selling
- Sales Projections
- Sales Planning
- Sales team training
- Goals and performance
- Customer Complaint Resolution
- Strategic Planning
Timeline
Store Manager
T-Mobile
08.2020 - Current
Store Manager
Sprint
01.2015 - 08.2020
Sales Associate
Diamond Wireless Verizon
01.2014 - 12.2014
High School Diploma -
Moreno Valley High School