Ruben Fernandez
Berwyn,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Bartender
Tipsys Tap
03.2021 - Current
- Crafted and served cocktails, ensuring high-quality beverage presentation and taste consistency.
- Managed inventory levels, accurately tracking supplies to reduce waste and maintain stock availability.
- Trained new staff on drink preparation techniques, fostering a collaborative team environment.
- Kept bar presentable and well-stocked to meet customer needs.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Ensured safety and comfort of customers in bar.
- Increased customer satisfaction by providing high-quality service and attending to customers needs with empathy and professionalism.
Insurance Specialist 2
Tek Systems (Abbvie Endocrinology)
07.2024 - 06.2025
- Promoted within the company
- Engaged customers through interactive product demonstrations and informative conversations.
- Provided one-on-one coaching to employees for performance improvement.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Insurance Specialist 1
TEK Systems (Abbvie Endocrinology)
02.2023 - 07.2024
- Reviewed insurance claims for accuracy and compliance with company policies.
- Processed policy changes and updates in the insurance management system.
- Assisted clients with inquiries related to coverage options and benefits.
- Collaborated with team members to streamline claims processing procedures.
- Evaluated risk factors associated with policy applications and renewals.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Explained coverage options to potential policyholders, answering questions or concerns.
Server
ELM
01.2023 - 06.2024
- Trained new servers on restaurant procedures, enhancing team performance and service quality.
- Developed in-depth knowledge of menu items and wine pairings to enhance guest dining experience.
- Implemented upselling techniques that increased average check size through effective product recommendations.
- Resolved customer complaints promptly, maintaining positive relationships and fostering loyalty among patrons.
Server
Quartino Ristorante
01.2021 - 02.2023
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Trained new team members on menu details and service protocols.
- Managed multiple tables, ensuring all guests received prompt attention.
- Resolved customer complaints effectively, enhancing guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Labarra
08.2017 - 03.2020
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to menu specifications.
- Delivered exceptional customer service in high-pressure environments, ensuring customer satisfaction and safety.
- Maintained up-to-date knowledge of restaurant policies and emergency procedures, contributing to overall operational readiness.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Retail Management
Body Central, Mandee, Pac Sun, Rue 21, Nordstrom
01.2012 - 06.2018
- Maintained up-to-date knowledge of current trends in retail management as well as best practices within the industry.
- Conducted regular staff meetings to communicate policy updates and expectations.
- Analyzed customer feedback to improve store layout and product offerings.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and coordinated stock replenishment processes.
Education
Associate of Science - Liberal Studies
Morton College
Cicero, IL05-2025
Skills
- Team building
- Effective communication
- Regulatory compliance
- Customer service
- Highly reliable
- Food and beverage service
- Professional appearance
- Problem-solving
- Calm under pressure
- Strong work ethic
Timeline
Insurance Specialist 2
Tek Systems (Abbvie Endocrinology)
07.2024 - 06.2025
Insurance Specialist 1
TEK Systems (Abbvie Endocrinology)
02.2023 - 07.2024
Server
ELM
01.2023 - 06.2024
Bartender
Tipsys Tap
03.2021 - Current
Server
Quartino Ristorante
01.2021 - 02.2023
Server
Labarra
08.2017 - 03.2020
Retail Management
Body Central, Mandee, Pac Sun, Rue 21, Nordstrom
01.2012 - 06.2018
Associate of Science - Liberal Studies
Morton College