Ruben Hernandez
Duluth,GA
Summary
Adept bilingual Service Advisor with a proven track record at ALM Ford Marietta / AutoNation Ford Marietta, enhancing customer loyalty through exceptional service and upselling. Mastered Tekion and CDK, blending strong work ethic with keen attention to detail to surpass sales targets. Excelled in fostering team collaboration and efficiently managing service order flow, significantly boosting productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Service Advisor
ALM Ford Marietta
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple vehicles simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Met customer call guidelines for service levels, handle time and productivity.
Service Advisor
AutoNation Ford Marietta
02.2021 - 08.2024
Service Advisor
Sutherland Nissan
07.2018 - 10.2020
Service Advisor
Nalley Nissan of Atanta
11.2016 - 06.2018
Parts Front Counter / Service Advisor
Gwinnett Place Nissan
11.2013 - 11.2016
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Professionally answered telephones and responded to customer inquiries.
Assistant Warehouse Manager
Nalley Nissan Decatur
05.2011 - 11.2013
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Supervised warehouse operations by managing employees during shifts.
Education
Associate Of Applied Business - Business Marketing
Gwinnett Technical College
Lawrenceville, GA07.2012
Skills
- Bilingual ( Spanish )
- Tekion and CDK proficient
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Handling customer complaints
- Goal-oriented mindset
- Service order flow
- Listening skills
- Team player mentality
- Service upselling
- Administrative and office support
- Multi-line phone talent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
ALM Ford Marietta
08.2024 - Current
Service Advisor
AutoNation Ford Marietta
02.2021 - 08.2024
Service Advisor
Sutherland Nissan
07.2018 - 10.2020
Service Advisor
Nalley Nissan of Atanta
11.2016 - 06.2018
Parts Front Counter / Service Advisor
Gwinnett Place Nissan
11.2013 - 11.2016
Assistant Warehouse Manager
Nalley Nissan Decatur
05.2011 - 11.2013
Associate Of Applied Business - Business Marketing
Gwinnett Technical College
Similar Profiles
Julie SmithJulie Smith
Coordinator at Marietta City Schools, Marietta Evening SchoolCoordinator at Marietta City Schools, Marietta Evening School
Dominick EberhartDominick Eberhart
Diesel Technician at ALM ChevroletDiesel Technician at ALM Chevrolet
Travis R. LYONSTravis R. LYONS
Finance Director at ALM Kia SouthFinance Director at ALM Kia South