Ruben Hernandez
Duluth
Summary
Adept bilingual Service Advisor with a proven track record at Wade Ford & other dealers, enhancing customer loyalty through exceptional service and upselling. Mastered Tekion and CDK, blending strong work ethic with keen attention to detail to surpass sales targets. Excelled in fostering team collaboration and efficiently managing service order flow, significantly boosting productivity and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service Advisor
Wade Ford
Smyrna, GA
04.2025 - 05.2026
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Coordinated service appointments, optimizing scheduling for maximum efficiency.
- Communicated technical information clearly, enhancing customer understanding of vehicle issues.
- Collaborated with technicians to ensure accurate diagnosis and prompt repairs.
- Trained new staff on service protocols and customer interaction practices.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
AutoNation Ford Marietta
Marietta, GA
12.2020 - 03.2025
Service Advisor
Sutherland Nissan
Buford, GA
07.2018 - 10.2020
Service Advisor
Nalley Nissan of Atanta
Atlanta, GA
11.2016 - 06.2018
Parts Front Counter / Service Advisor
Gwinnett Place Nissan
Duluth, GA
11.2013 - 11.2016
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Professionally answered telephones and responded to customer inquiries.
Assistant Warehouse Manager
Nalley Nissan Decatur
Decatur, GA
05.2011 - 11.2013
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Supervised warehouse operations by managing employees during shifts.
Education
Associate Of Applied Business - Business Marketing
Gwinnett Technical College
Lawrenceville, GA07.2012
Skills
Bilingual ( Spanish )
Tekion and CDK proficient
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Attention to detail
Handling customer complaints
Goal-oriented mindset
Service order flow
Listening skills
Team player mentality
Service upselling
Administrative and office support
Multi-line phone talent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Wade Ford
04.2025 - 05.2026
Service Advisor
AutoNation Ford Marietta
12.2020 - 03.2025
Service Advisor
Sutherland Nissan
07.2018 - 10.2020
Service Advisor
Nalley Nissan of Atanta
11.2016 - 06.2018
Parts Front Counter / Service Advisor
Gwinnett Place Nissan
11.2013 - 11.2016
Assistant Warehouse Manager
Nalley Nissan Decatur
05.2011 - 11.2013
Associate Of Applied Business - Business Marketing
Gwinnett Technical College