Ruben Jimenez
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Reliable employee seeking Technician Support position. Offering excellent communication and good judgment.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
HOLA
10.2012 - 07.2014
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Answered incoming telephone calls, took down messages and provided information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
Certificate - Responsive Web Design
Free Code Camp
Los Angeles, CA04.2023
Certificate - Bits And Bytes of Computer Networking
Google IT Support Professional Certificate
Los Angeles, CA02.2023
Certificate - Technical Support
Google IT Support Professional Certificate
Los Angeles, CA01.2023
High School Diploma -
Camino Nuevo High School
Los Angeles, CA06.2012
Skills
- Windows 10
- Data Connectivity
- MS Office Proficiency
- Customer Support Needs Assessment
- Apple IOS
- Desktop Support
- Customer Service Expertise
- Adobe Flash
- Hardware Upgrades
- Mobility Devices
- Microsoft Office Specialist (MOS) Master
- Software Diagnosis
Certification
- Certified Technician Support, Coursera Google - 1/17/2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intern
HOLA
10.2012 - 07.2014
Certificate - Responsive Web Design
Free Code Camp
Certificate - Bits And Bytes of Computer Networking
Google IT Support Professional Certificate
Certificate - Technical Support
Google IT Support Professional Certificate
High School Diploma -
Camino Nuevo High School
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