Ruben Magness
phoenix
Summary
Adaptable team player recognized for proactive problem-solving and product knowledge. Committed to driving efficiency improvements and fostering effective communication within teams, ready to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Team Support Specialist
Consumer Cellular
Phoenix, AZ
11.2023 - 10.2024
- Provided administrative support to team members, ensuring efficient daily operations by assisting any agents on Policy's or process steps while on calls with customers.
- Conducted research on best practices to ensure all agents are using any and all steps to make calls more efficient and a good experience for customers.
- Responded to inquiries and resolved issues promptly, improving team communication.
- Reviewed internal processes regularly, identifying areas for improvement and implementing necessary changes to optimize efficiency within the team.
- Served as a liaison between management and staff, helping to address concerns and provide solutions in a timely manner.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Stock Room Associate
Walmart
07.2022 - 11.2023
- Organized stock room inventory to enhance accessibility and efficiency.
- Assisted in receiving and processing incoming shipments, ensuring accuracy of product counts.
- Maintained cleanliness and safety standards within stock areas to promote a hazard-free environment.
- Collaborated with team members to optimize stock placement for improved workflow.
- Unloaded inbound trucks using conveyor belts as well as both manual and electric pallet jacks
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Shelved new and returned inventory according to proper storage procedures.
- Checked numbers manually and used hand-held equipment to locate products.
Line Cook
Buffalo Wild Wings
Phoenix, AZ
01.2017 - 02.2022
- Prepared and cooked menu items following standardized recipes and portion control guidelines.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health standards.
- Collaborated with team members to streamline food preparation processes, enhancing overall kitchen efficiency.
- Assisted in inventory management by tracking ingredient usage and minimizing waste.
- Trained new staff on cooking techniques, equipment use, and safety protocols to promote skill development.
- Executed daily prep work for high-volume service periods, ensuring timely meal delivery to customers.
- Monitored cooking times and temperatures to maintain quality and consistency of dishes served.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Skills
- Verbal and written communication
- Technical issues analysis
- Product knowledge
- Active listening
Timeline
Team Support Specialist
Consumer Cellular
11.2023 - 10.2024
Stock Room Associate
Walmart
07.2022 - 11.2023
Line Cook
Buffalo Wild Wings
01.2017 - 02.2022