Excel
Tim Connell
Calera,AL
Summary
Dynamic professional with a proven track record at Protective Life, excelling in stakeholder management and customer service. Adept at enhancing team satisfaction and optimizing processes, I leverage strong communication skills and data analysis expertise to drive impactful improvements. Committed to fostering collaboration and delivering exceptional results in fast-paced environments.
Professional in team support and operations, with significant experience in optimizing team workflows and problem resolution. Known for strong focus on collaboration and achieving results, flexible with changing needs. Key skills include effective communication, organizational proficiency, and adaptability.
Overview
34
34
years of professional experience
Work History
Team Support Specialist
Protective Life
Birmingham, AL
02.2021 - 02.2025
- Participated in cross-functional team-building activities.
- Maintained up-to-date knowledge on industry trends, sharing relevant insights with colleagues to help inform decision-making processes.
- Served as a liaison between management and staff, helping to address concerns and provide solutions in a timely manner.
- Conducted regular training sessions for new employees to facilitate seamless integration into the team.
- Facilitated strong working relationships between different departments by organizing cross-departmental meetings and collaborative projects.
- Improved overall team satisfaction by fostering a positive work environment through open communication channels and employee recognition programs.
- Organized resources and materials needed for various projects, enabling teams to work efficiently and effectively.
New Business Issue Analyst
Protective Life Corporation
Birmingham, AL
05.2008 - 02.2021
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Collected, arranged, and input information into database system.
- Coordinated the creation of life insurance after underwriting approval by being responsible for communicating with clients, agents, and customers to confirm that all regulations and procedures were properly executed.
Case Manager
First Protective Insurance Goup
Birmingham, AL
12.2006 - 05.2008
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients and support networks, involving them in the case management process as appropriate.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Insurance Agent
Self Employed
Birmingham, Al
01.2003 - 11.2006
- Maintained high standards of customer service by building relationships with clients.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Focused on Property/Casualty and Life Insurance
Data Research Analyst
Alabama Criminal Justice Information Center
Montgomery, AL
05.1991 - 10.2003
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Researched criminal felony information on a department by department basis to insure date accuracy and remove duplicate information
- Reviewed court records and other information to compile information.
- Coordinated with other state and federal agencies to obtain and distribute collected criminal data.
Education
Bachelor of Arts - Political Science
University of Alabama
Tuscaloosa, AL 05.2001 -
Skills
Meeting facilitation
Stakeholder management
Remote support
Customer service
Data entry
Decision-making
Issue escalation
Product knowledge
Verbal and written communication
Appointment scheduling
Microsoft outlook
Call center operations
Software
Windows
Other software specific to insurance and data collection
Timeline
Team Support Specialist
Protective Life
02.2021 - 02.2025
New Business Issue Analyst
Protective Life Corporation
05.2008 - 02.2021
Case Manager
First Protective Insurance Goup
12.2006 - 05.2008
Insurance Agent
Self Employed
01.2003 - 11.2006
Bachelor of Arts - Political Science
University of Alabama
05.2001 -
Data Research Analyst
Alabama Criminal Justice Information Center
05.1991 - 10.2003