Ruben Picazo
Weimar,TX
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Frontier Communications
03.2024 - Current
- Responsible for achieving weekly sales targets
- Regularly maintained an average close rate of 42% and a TV attach rate of 28% and an average handle time of 19 minutes with major focus on one call closes
- I managed to make it to the top 10 of representatives while also assisting in the development of new employees
- Maintained an a compliance rate of 92%
- Resolved escalated customer complaints or queries promptly and efficiently.
Benefits Advisor
Ehealth
07.2023 - 02.2024
- Built a portfolio of 7 major insurance companies that I was able to offer for my clients
- Sold various Medicare health plans to customers as appropriate
- Consistently in the top 25% producing agents for sales and in the top 10% for overall quality as measured by frequent, exacting inspections
- Part of a small, select group of agents licensed to sell in all 50 states and Washington, D.C
- Developed an extensive knowledge of product functionality and of the Medicare system generally
- Excelled in audits performed by carriers and government authorities
- Delivered prepared sales pitch from script and persuaded potential customers to purchase product or service
- Completed daily cold calling and outreach to build sales pipeline
Retail Senior Manager
Cricket Wireless
Austin, TX
02.2023 - 07.2024
- Beginning my journey at Cricket, I immediately faced an uphill battle
- I had to increase my store's gross profit by 10%
- Fortunately, I ended the month with a 13% increase
- Upper Management noticed me, and decided to promote me to retail senior manager where I managed 2 stores at once
- Notable achievements:
- Streamlined store operations for improved customer experience and increased sales
- 86% acc attach rate
- 26% ACP conversion
- 17% social media conversion
Retail Assistant Manager
T-Mobile
Austin, TX
01.2021 - 02.2022
- Throughout my career at T-Mobile I lead the store by example by and surpassing sales goals while also assisting the store manager in achieving operational excellence
- Notable achievements
- Maintained a store open during rationalization by meeting sales and operational expectations
- CS Champion, top 50 in the company
- Collaborated with store manager to develop action plans for improving overall store performance metrics
- T 4 B champion this is given to the rep with the most business lines activated in a given month which I managed to achieve 4 times throughout my career
Manager
handy stop drive in
Weimar, TX
08.2018 - 08.2020
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Certificate - Business Administration
Austin Community College
Austin, TX12-2025
Skills
- Spanish
- Tx life and health license
- Lead Generation
- Operational awareness and detail oriented
- Bilingual
- Cold calling
- English
- Microsoft office
- Sales funneling and development
- CRM
- Objection Handling
Certification
Tx life and health license
Languages
- Spanish
- English
Timeline
Team Lead
Frontier Communications
03.2024 - Current
Benefits Advisor
Ehealth
07.2023 - 02.2024
Retail Senior Manager
Cricket Wireless
02.2023 - 07.2024
Retail Assistant Manager
T-Mobile
01.2021 - 02.2022
Manager
handy stop drive in
08.2018 - 08.2020
Tx life and health license
Certificate - Business Administration
Austin Community College
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