Ruben Rodriguez
Rochester,NY
Summary
Highly skilled and motivated social worker with extensive experience in counseling and case coordination with individuals with special health needs, mental health issues, and underserved populations. Proven track record in helping clients access needed support services, improving quality of life and client satisfaction.
Overview
33
33
years of professional experience
Work History
Client Services Manager
ACTION FOR A BETTER COMMUNITY, INC
05.2000 - Current
- Oversees client services unit, and ensures quality of educational, case management and service navigation; Ensures client load distribution for proper delivery of services; Receives all referrals and administers cases via client services assignments.
- Reviews client files to ensure proper documentation and timely identification of goals; Provide appropriate staff training; conducts case conferences and quality assurance meetings with service navigators; Supervises and evaluates service navigator’s performance; Serves as resource to all service navigators for clients with special needs; Arranges and/or conducts in-service training.; Revises service navigation forms to meet both present and future needs; Responsible for promotion of program’s services; reviews and approves case closures.; Provides crisis counseling and support where warranted.; Reviews and updates HIV Navigation Services Policies and Procedures; Maintains caseload of clients and provides risk reduction counseling and referral services to consumers affected by or living with HIV/AIDS; facilitates educational peer support groups events monthly and maintain documentation of all activities.
- As of 10/22, provides Family Stabilization Services (FSS) to help families impacted by HIV access necessitated psychological, legal, and other support services to ensure that household continues being source of sustenance to all family members.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Participated in community events to promote services and engage with public
Senior Health Educator/Case Manager
ACTION FOR A BETTER COMMUNITY, INC
03.1994 - 05.2000
- Same duties as Health Educator/Case Manager listed below including AIDS Coalition for Young people Committee when requested.
- Provided case management support to other case managers as needed.
- In absence of Clinical Services Coordinator, supervised case management record keeping, convenes bi-weekly case conference, and provided case supervision.
- Provided outreach services at two local City Schools’ Community Service Center.
- Co-facilitated support groups of adolescents affected by HIV/AIDS.
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
- Developed and distributed health education materials to increase awareness and understanding.
- Participated in community outreach activities to promote health education initiatives.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
Health Educator/Case manager
ACTION FOR A BETTER COMMUNITY, INC
06.1990 - 03.1994
- Case management, advocacy, and counseling services and referrals to adolescents and adults who are HIV positive or at-risk.
- Educational presentations and street outreach surrounding issues of HIV and risk reduction education.
- Participated in Rochester Area Task Force on AIDS (RATFA) Committees: Education, Residential and Support Services AIDS Coalition for Young People, and Street Outreach; Prepared AIDS Education Program monthly report.
- Ongoing record keeping and documentation of case management and presentations efforts.
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
- Developed and distributed health education materials to increase awareness and understanding.
- Participated in community outreach activities to promote health education initiatives. Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
Counselor
PUERTO RICAN YOUTH DEVELOPMENT AND RESOURCE CENTER
04.1990 - 06.1990
- Worked in “Proyecto Ayuda-Outreach” program as a drug education-prevention counselor at Franklin and East High Schools, three times a week; also, provided street outreach services related to drug and AIDS education and prevention.
Education
Licensed Master of Social Work - LMSW
2010
M.S.W - Social Work
GREATER ROCHESTER COLLABORATIVE MSW PROGRAM
Rochester, N.Y.05.2007
Bachelor of Science - Psychology and Spanish
State University of New York-College At Brockport
Brockport, N.Y.05.1990
Bachelor of Arts - Psychology
University of The Valley of Mexico-Tlalpan Campus
Mexico City, Mexico1986
Skills
- Experienced in behavioral and motivational interviewing counseling techniques following behavioral change model
- Skilled health educator and public speaker
- Competent group counseling facilitator
- Accomplished in establishing linkage networks and partnerships with other organizations
- Proficient with working with underserved populations, such as LGBT communities, houseless, individuals with mental health challenges, and varying physical and intellectual disabilities
- Fluent in written and spoken Spanish
Accomplishments
- 01/18-09/18 Gay/Bi Latino Men Advisory Group- NYS Health Department-AIDS Institute-Provided feedback and recommendations about service needs of gay/bi Latino men regarding access to HIV/STI/Hepatitis C prevention and treatment access and services, to assist with developing services and programs that serve this population. Recommendations included in NYSDOH AIDS Institute's program plans.
- 1/99 – 3/03 -MOCHA-Board of Directors; Participated in monthly meetings and helps ensure optimum program development and service delivery. Program's services to LGBT population increased during membership.
- 10/98 – 12/99- Cultural Diversity Training Facilitator-Helped train staff from Via Health, Action for a Better Community, Inc., and Ibero-American Action League on issues of cultural diversity awareness and how to apply this knowledge when interacting with multicultural clients and staff. Helped revise components of curriculum to help make it more inclusive to LGBT populations.
Affiliations
· 5/11 - PRESENT Community representative/Board member of a Research Subjects Review Board (RSRB) of the University of Rochester’s Office for Human Subject Protection (OHSP). Responsible for reviewing cancer and HIV research conducted and supported by the University to ensure that the rights and welfare of the human subjects are adequately protected.
· 1/99 – 3/03 Secretary/Member of the Board of Directors of Men of Color Health Awareness Project
Additional Information
- AWARDS:
- 10/99 James McCuller Award of Excellence (Action for a Better Community, Inc.)
- 12/16 Supportive Provider Award (Rochester Area Task Force on AIDS-RATFA)
Timeline
Client Services Manager
ACTION FOR A BETTER COMMUNITY, INC
05.2000 - Current
Senior Health Educator/Case Manager
ACTION FOR A BETTER COMMUNITY, INC
03.1994 - 05.2000
Health Educator/Case manager
ACTION FOR A BETTER COMMUNITY, INC
06.1990 - 03.1994
Counselor
PUERTO RICAN YOUTH DEVELOPMENT AND RESOURCE CENTER
04.1990 - 06.1990
Licensed Master of Social Work - LMSW
M.S.W - Social Work
GREATER ROCHESTER COLLABORATIVE MSW PROGRAM
Bachelor of Science - Psychology and Spanish
State University of New York-College At Brockport
Bachelor of Arts - Psychology
University of The Valley of Mexico-Tlalpan Campus
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