Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruben Rosales

SELAH,WA

Summary

To obtain a position as a fulltime employee with the opportunity to learn and grow Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Overview

20
20
years of professional experience

Work History

S.L Staff/Employment Specialist

Elmview
Yakima, WA
11.2012 - Current
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Kept close eye on behavior and emotional responses of clients, consulting with therapist to address concerns and protect each person from any harm.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.

Customer Service Rep/Manager Trainee

U.S Cellular/ Uncle Bucks Check Cashing
Toppenish, WA
09.2006 - 02.2011
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Explained services and products to customers in friendly and engaging way.
  • Planned and implemented team projects to accomplish objectives.
  • Managed and mentored team of 15 employees.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Evaluated employee performance on quarterly basis and conveyed constructive feedback to improve skills.

Job Coach

Vocational Therapy
Yakima, WA
07.2003 - 09.2006
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Assisted clients in building successful job search strategies.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Helped determine possible vocations and build application documents.
  • Kept detailed records of individual histories, scores and documents.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Administered tests, including drug, aptitude and personality assessments.
  • Administered preliminary and comprehensive vocational assessments.
  • Promoted development of interviewing, resume writing and etiquette skills.

Education

Dental Assisting

Charter College
Pasco, WA
06.2012

Diploma - General Studies

Eisenhower High School
Yakima, WA
06.2003

Skills

  • File and records management
  • Training and development
  • Pre-employment screening
  • Organizational development
  • Employee relations
  • Conflict resolution

Timeline

S.L Staff/Employment Specialist

Elmview
11.2012 - Current

Customer Service Rep/Manager Trainee

U.S Cellular/ Uncle Bucks Check Cashing
09.2006 - 02.2011

Job Coach

Vocational Therapy
07.2003 - 09.2006

Dental Assisting

Charter College

Diploma - General Studies

Eisenhower High School

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