VALERIA DELGADO
Hollister,CA
Summary
Results-driven Retail Operations Leader with extensive experience in multi-store management and front-end operations. Expertise in coaching teams, ensuring operational compliance, and enhancing customer satisfaction. Committed to driving sales and implementing effective loss prevention strategies.
Overview
2026
2026
years of professional experience
Work History
District Director
Cardenas Markets/HGG
NorCal
01.2021 - 01.2026
- Supported multiple store locations and leadership teams to ensure consistent execution of company standards and operational priorities.
- Coached Store Directors and department leaders on sales, labor, customer service, merchandising, and team performance, enhancing overall store effectiveness.
- Reviewed store results to identify and address opportunities for improving inventory accuracy and profitability.
- Supported multiple store locations and leadership teams, helping drive consistent execution of company standards and operational priorities.
Director of Operations
Cardenas Markets
NorCal
01.2020 - 01.2021
- Managed day-to-day retail operations, supporting store leaders and ensuring high standards in customer service and operational execution.
- Monitored sales, labor, inventory, and key performance indicators to align with and advance business goals.
- Developed and coached team members, addressing performance gaps to foster accountability and drive consistent execution.
Store Director
Cardenas Markets
San Jose, CA
2018 - 2020
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Implemented training programs for staff, enhancing team productivity and service quality.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Managed inventory levels, reducing stock discrepancies through effective auditing practices.
Assistant Store Director
Cardenas Markets
San Jose, CA
2015 - 2018
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Coordinated staff schedules to optimize labor efficiency and maintain excellent customer service.
- Trained new employees on operational standards, fostering a culture of teamwork and accountability.
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
Payroll Coordinator
Mi Pueblo Food Center
San Jose, CA
2014 - 2015
- Process payroll for multistate employees, ensuring compliance with local regulations and company policies.
- Reconcile payroll discrepancies by collaborating with HR and finance departments to resolve issues efficiently.
- Prepare and maintain accurate payroll records, including employee deductions, bonuses, and adjustments.
- Execute payroll-related tasks using ADP Workforce Now software to enhance processing accuracy and efficiency.
LP Administrative
MI PUEBLO HOME OFFICE
01.2012 - 01.2013
- Monitored store surveillance cameras to identify safety and loss prevention issues, providing actionable feedback and direction.
- Collected and analyzed evidence for loss prevention investigations, preparing detailed reports to support findings.
- Provided administrative support by maintaining department paperwork and coordinating team member meetings to enhance communication.
Front End Assistant Manager
MI PUEBLO #12
01.2010 - 01.2012
- Supervised front-end associates to maintain compliance with store policies and work procedures, ensuring smooth operations.
- Created employee schedules, assigned duties, and monitored task completion to enhance team accountability.
- Processed cashier paperwork, managed sales reports, handled large amounts of cash, and addressed customer questions or concerns to ensure transaction accuracy and customer satisfaction.
Manager
SUBWAY SANDWICHES INC.
01.2007 - 01.2010
- Oversaw daily restaurant operations, supervised team, provided customer service, and completed operational responsibilities.
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and developed team members to enhance service efficiency and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Cash Office Clerk / Customer Service / Sales Floor
ROSS STORES INC.
01.2004 - 01.2007
- Assisted in cash office operations, managed customer inquiries, processed transactions, and facilitated sales floor activities.
- Managed cash handling and reconciliation processes to ensure accuracy and compliance.
- Processed daily financial reports, identifying discrepancies for prompt resolution.
- Trained new staff on cash office procedures, enhancing team efficiency and performance.
Education
High School Diploma -
Downtown College Preparatory High School
San Jose01-2005
Skills
- Store Operations
- Loss prevention
- Surveillance investigations
- Inventory Awareness
- Cash handling
- Scheduling
- Loss prevention Strategy
- Microsoft Excel
- Microsoft Office
- Prioritization
- Communication
- Customer Service
Timeline
District Director
Cardenas Markets/HGG
01.2021 - 01.2026
Director of Operations
Cardenas Markets
01.2020 - 01.2021
LP Administrative
MI PUEBLO HOME OFFICE
01.2012 - 01.2013
Front End Assistant Manager
MI PUEBLO #12
01.2010 - 01.2012
Manager
SUBWAY SANDWICHES INC.
01.2007 - 01.2010
Cash Office Clerk / Customer Service / Sales Floor
ROSS STORES INC.
01.2004 - 01.2007
Store Director
Cardenas Markets
2018 - 2020
Assistant Store Director
Cardenas Markets
2015 - 2018
Payroll Coordinator
Mi Pueblo Food Center
2014 - 2015
High School Diploma -
Downtown College Preparatory High School