RUBEN RUCKER
RICHMOND,VA
Summary
Achieved significant improvements in merchant performance and client retention through effective data analysis and relationship management. Focused on training and mentoring to enhance team effectiveness and drive strategic growth.
Overview
7
7
years of professional experience
Work History
CENTRALIZED MERCHANT CONSULTANT
Bank of America
07.2022 - Current
- Analyzed merchant performance metrics to identify areas for improvement and strategic growth.
- Collaborated with cross-functional teams to enhance payment processing solutions and customer satisfaction.
- Developed training materials for new merchants, ensuring comprehensive understanding of systems and compliance.
- Streamlined onboarding processes, reducing time-to-activation for new merchant accounts significantly.
- Led initiatives to optimize transaction success rates, improving overall service reliability for clients.
- Mentored junior consultants on industry best practices, enhancing team effectiveness and client engagement strategies.
- Implemented feedback mechanisms to capture merchant insights, driving continuous improvement in service offerings.
Account Manager
McKesson
11.2019 - 07.2022
- Managed client accounts, ensuring alignment with organizational goals and expectations.
- Developed and maintained strong relationships with key stakeholders to enhance customer satisfaction.
- Conducted regular account reviews to identify opportunities for upselling and cross-selling services.
- Collaborated with internal teams to streamline processes and improve service delivery efficiency.
Education
High School Diploma -
J. Sargeant Reynolds Community College
Skills
- Data-driven decision making
- Training and coaching
- Sales strategy development
- Relationship management
- Client retention strategies
- Merchandising techniques
- Pricing strategy
- Goal oriented
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
Timeline
CENTRALIZED MERCHANT CONSULTANT
Bank of America
07.2022 - Current
Account Manager
McKesson
11.2019 - 07.2022
High School Diploma -
J. Sargeant Reynolds Community College