Ruben Tejeda
District Manager
Deer Park,NY
Summary
Highly experienced, performance-driven operations and sales manager with exceptional history of achievement for 15+ years, providing reliable and forward-thinking property and concierge services with stellar work ethic and customer satisfaction record. Proven success in leveraging strategic approaches to problem solving, meeting targets, and continuously boosting metrics. Adept at identifying and capitalizing on emerging trends and revenue opportunities for growth. Recognized for analyzing business needs, targeting areas of improvement, and building interpersonal relationships through proactive communication. Dedicated to maintaining and exceeding high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Excellent at managing facilities and all departments working within properties, with attention to protection of investment and plans to increase value through superior care. Known for maintaining discretion and professionalism, as well as handling stressful situations with a calm demeanor and pleasant manner.
Overview
17
17
years of professional experience
Work History
District Manager
Spencer Gifts/Spirit Halloween Superstores LLC
Egg Harbor Township, New Jersey
07.2020 - Current
- Provided leadership and direction in all facets of operations within three-store district 7-10,000 sq. ft. ensuring compliance with corporate policies and procedures
- Provided weekly/monthly/ sales analysis
- Motivated and inspired direct reports and teams to ensure positive learning environment and morale by implementing reward and recognition plans.
- Ensured that loss prevention policies, systems, and procedures were implemented in all stores and any discrepancies in stock inventory were investigated to minimize risk of loss.
- Interviewed, hired, coached, and trained candidates and employees.
- Developed and improved team performance and individuals by providing clear expectations, delivering performance feedback and follow up
- Ensured performance management goals were reviewed regularly and ongoing feedback was provided
- Optimized in-store merchandising, brand presentation, inventory availability and focus.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Exceeded sales targets 19% with motivational approaches focused on continuous improvement and strategic goal attainment.
Team Trainer
Treasure Island Management
New York, New York
10.2013 - 07.2020
- Oversee and maintain 11 properties ensuring high-quality standards of operation, up-to-date permits, and successful inspections.
- Establish and cultivate open/positive relationships at all times with current and prospective clients. Develop and implement customer and employee retention programs within each property to understand needs and provide personalized solutions.
- Support preparation and execution of special events to promote company brand, expand visibility, and increase customer pipeline.
- Generate record-breaking revenue by implementing new financial strategies. Support annual management plan by accomplishing key performance indicators as outlined in collaboration with senior leadership. Provide timely reporting of financial performance and projections to owner.
- Promote team collaboration and performance by fostering healthy environments focused on mutual success. Create training programs related to property management reinforcing constant quality service and strong conflict resolution. Manage individual and team responsibilities while maintaining operational processes.
- Conceptualize and implement strategies to realign operations and enhance personnel management approaches. Lead staff recruiting, hiring, on boarding, training, development, and management.
- Identify and correct building and service defects while providing increase in value for owners. Supervise deliveries, renovation projects, and general maintenance of buildings. Initiate and maintain contracts with vendors.
- Conduct regularly scheduled and unscheduled on-site inspections of common areas, tenant and vacant spaces, mechanical rooms, roofs, exterior perimeters, and other areas. Make appropriate repairs, changes, upgrades, etc. as deemed necessary.
- Maintain company van fleet, insurance, registrations, gas level, and mileage at all times.
General Manager
Cubesmart
Bronx, New York
01.2008 - 10.2013
- Drove year-over-year business growth by leading operations with strategic vision and long-range planning.
- Managed budgets, oversaw P&Ls, and achieved targets consistently in alignment with growth plans, increasing sales by 10%.
- Developed business strategies and procedures to maintain facility, improve operational quality and customer satisfaction, and increase team efficiency.
- Enhanced success through effective staffing and training, adherence to safety regulations, and well-timed customer service, exceeding regional annual revenue target by 15%.
- Identified and capitalized on community business opportunities through effective networking.
- Implemented strategies to effectively build customer and employee loyalty through contests and customer rewards.
- Ensured team, both individually and collectively, provided prompt and positive action and appropriate resolution regarding all complaints, questions, concerns, inquiries, and suggestions, in addition to conducting quality assurance follow-up.
- Supported staff in fostering outstanding interpersonal skills, such as active listening, conflict management, and social perception.
- Protected security and compliance measures by overseeing audits to verify protocol adherence.
Skills
Team Leadership & Development
Operations & Financial Management
Strategic Planning & Analysis
Bilingual English & Spanish
Timeline
District Manager
Spencer Gifts/Spirit Halloween Superstores LLC
07.2020 - Current
Team Trainer
Treasure Island Management
10.2013 - 07.2020
General Manager
Cubesmart
01.2008 - 10.2013
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