Rubens Paiva
Windermere,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Operations Manager
HelpCorr Solutions
02.2022 - 12.2022
- Responsible for territory expansion in Florida and new accounts development.
- Trained new employees on proper protocols and customer service standards.
- Analyzed and reported on key performance metrics to senior management.
- Visited potential clients in the region and participated in trade fairs, introducing the company and its solutions.
- Negotiated contracts, and overlooked invoices, and service orders for compliance, errors, and deadlines.
- Produced daily, weekly, monthly, and quarterly sales reports as well as necessary financial reports.
- Managed and supervised all services contracts to complete them on time and within budget.
- Responsible for planning, scheduling, and coordinating all projects and services requiring asset preservation, storage, or transportation.
- Developed systems to help move projects along and mitigate issues whenever appropriate.
- Dealt with customer queries; analyzed last-minute project requirements and looked for unique ways to manage to complete projects on time.
- Followed up with clients after project completed to get feedback and offer any other help.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
Showroom Sales Associate
City Furniture
03.2020 - 01.2022
- Provided world-class service to our showroom customers.
- Always presenting the best designs, and collections in furniture and mattresses, with good product knowledge.
- Worked with prospecting leads, internet leads, and inbound phone calls to offer furniture and services.
- Followed up with customers for sales follow-up and make sure to verify satisfaction and offer future help.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Supply Chain Distribution Tech
AdventHealth Heart Of Florida, Robert Half,
10.2019 - 02.2020
- Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
- Performed daily par cart inventories, picked orders, confirmed orders and delivered supplies to assigned par areas.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Operated hand and power tools safely to completed detailed work on various components.
- Provided feedback on par-level adjustments to supply chain and clinical leadership.
- Maintained warehouse and other assigned areas in a clean, safe, and organized manner.
- Accurately completed the replenishment/picking process completing all associated computer software tasks to ensure accurate record keeping.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Established effective relationships with clinicians in assigned areas to ensure collaboration between clinical departments and the supply chain.
Realtor – Real Estate Agent
Weichert Realtors
09.2018 - 09.2019
- Reviewed and executed confidential documents, contracts and disclosures.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Advertised client properties through websites, social media, and real estate guides.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Country Finance Manager
Cortec Presserv do Brasil, Ltda
06.2010 - 07.2018
- Responsible for starting up and managing the Brazilian operations for 8 years.
- Expert in the VpCI and MCI technologies, promoting the use of these technologies in Brazil and the USA, presenting them in trade shows, engineering associations, and diversifying industries such as O&G, Paper Mills, Energy and other markets.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Negotiated and managed job projects requiring industrial asset preservation, offering products and services for companies in industries such as offshore equipment, industrial plants, automobile, mining, aviation, power generation, wastewater treatment plants, and others
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Participated in sales presentations and negotiations with top C-level executives in big companies like Petrobras,
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Vale, Shell, Mitsubishi, Caterpillar, Ford, and others
- Involved in product sourcing and import to Brazil, including all pertinent documentation, taxes, customs permissions, and health requirements
- Produced daily, weekly, monthly, and quarter sales and financial reports for all partners
- Managed all asset preservation jobs including big players like Petrobras, Shell, Transocean, Aker, Rolls Royce, and many more.
Business Owner/Operator
Bentley Trading Business
08.2006 - 06.2010
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Lent business acumen to meet day-to-day strategic objectives.
- Served as principal stakeholder over organization's complete operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Outside Sales Representative
Mr. Kitchen
08.2004 - 07.2006
- Developed, maintained and utilized diverse client base.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Utilized customer feedback to identify new product opportunities and market trends.
- Contributed to event marketing, sales and brand promotion.
Bookkeeper
Curvcosteelbuildings
04.2002 - 08.2004
- Entered figures using 10-key calculator to compute data quickly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Inspected account books and recorded transactions.
- Maintained and processed invoices, deposits, and money logs.
- Identified accounting errors when cross-referencing documents and database information.
- Developed and implemented procedures to improve accounting efficiency.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reported financial data and updated financial records in ledgers and journals.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Customer Relations Associate
Allstate Insurance – Call Center
09.2001 - 03.2002
- Answered requests from customers to start their accident claims and helped them with instructions on how to proceed with their claims
- Entered information on the system and follow up with other departments for documentation needed.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Data Entry Specialist
Raymond James Associates
03.2000 - 08.2001
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Corrected data entry errors to prevent duplication or data degradation.
Education
MBA - Marketing
Lynn University
Boca Raton, FL05.2010
Bachelor of Arts - Business Administration
Univesidade De Vila Velha - UVV
Vitoria, ES, Brazil05.1994
Skills
- Complex Problems Analysis
- Business Administration
- Sales and Negotiation
- Supply Chain Distribution
- Business Strategy Development
- Budgeting and Cost Control
- Client Relations
- Project Management
- Sales Presentation
- Data Evaluation
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
HelpCorr Solutions
02.2022 - 12.2022
Showroom Sales Associate
City Furniture
03.2020 - 01.2022
Supply Chain Distribution Tech
AdventHealth Heart Of Florida, Robert Half,
10.2019 - 02.2020
Realtor – Real Estate Agent
Weichert Realtors
09.2018 - 09.2019
Country Finance Manager
Cortec Presserv do Brasil, Ltda
06.2010 - 07.2018
Business Owner/Operator
Bentley Trading Business
08.2006 - 06.2010
Outside Sales Representative
Mr. Kitchen
08.2004 - 07.2006
Bookkeeper
Curvcosteelbuildings
04.2002 - 08.2004
Customer Relations Associate
Allstate Insurance – Call Center
09.2001 - 03.2002
Data Entry Specialist
Raymond James Associates
03.2000 - 08.2001
MBA - Marketing
Lynn University
Bachelor of Arts - Business Administration
Univesidade De Vila Velha - UVV