Ruberlain Iaman
Denver,Colorado
Summary
Delivering smooth, on-time customer experiences with a strong focus on safety, cleanliness, and courteous service. Leverages rapid learning from high-volume operations and kitchen workflows to manage turnarounds, handle multiple tasks, and coordinate seamlessly with ground teams. Brings attention to detail, time management, and safety compliance to elevate customer standards while developing deeper experience in customer service management and performances.
Overview
2
2
years of professional experience
Work History
Cabin Clean Agent
United Ground Express
Denver
05.2024 - 03.2025
- Managed cabin cleaning tasks with dedication, learning procedures swiftly and ensuring punctual, high-quality service.
- Coordinated with team members in cabin cleaning, applying learned processes and fostering a punctual, quality-focused environment.
- Utilised detailed observations in cabin cleaning to resolve issues swiftly and enhance overall efficiency, supported by continuous learning.
- Learned to be in a fast pace environment, communicating and helping customers.
Kitchen Crew
Lava Island
Aurora
03.2023 - 07.2023
- Backed up dish pit and restocked line during surges, stabilizing workflow and preserving service momentum.
- Executed station prep and batch cooking to maintain par levels, sustaining steady ticket times during high-volume services.
- Labeled and rotated mise with strict FIFO and timestamping, safeguarding freshness and supporting consistent flavor profiles.
Education
Bachelor Of Science - undefined
Metropolitan State University of Denver
Denver08.2029
High School Diploma - undefined
Dr. Martin Luther King. Jr, Early College
Denver01.2023
Skills
- Time Management
- Problem Solving
- Team Collaboration
- Customer Retention
- Safety Compliance
- Multitasking
- Customer Engagement
- Customer Experience
- Attention to Detail
- Travel Logistics
- Passenger Relations
Timeline
Cabin Clean Agent
United Ground Express
05.2024 - 03.2025
Kitchen Crew
Lava Island
03.2023 - 07.2023
Bachelor Of Science - undefined
Metropolitan State University of Denver
High School Diploma - undefined
Dr. Martin Luther King. Jr, Early College