RUBI G. MEZA
Vesta Foodservice
Paramount,CA
11
years of professional experience
Accomplished and adaptable professional with a Bachelor of Science in Criminal Justice Administration and experience in public service, education, administration, and customer relations. Knowledgeable in criminal justice principles, public safety, policy compliance, and professional documentation. Skilled in communicating with diverse populations, handling sensitive information, resolving concerns, maintaining accurate records, and managing multiple priorities. Dependable and detail-oriented professional committed to integrity, accountability, and providing effective service in fast-paced environments.
Work History
Eligibility Worker II
11 Months- Interviewed and communicated with customers to gather, clarify, and verify information necessary to address their needs.
- Reviewed and maintained accurate records, documents, and information while ensuring completeness and accuracy.
- Researched information and investigated discrepancies to identify appropriate resolutions.
- Processed financial and customer information accurately and in accordance with established policies and procedures.
- Communicated policies, procedures, requirements, and available services clearly to individuals from diverse backgrounds.
- Responded to high-volume telephone and online inquiries while maintaining professionalism, confidentiality, and attention to detail.
- Verified information provided by customers and followed up with appropriate individuals or departments when clarification was needed.
- Maintained organized records and updated information in computer systems and databases.
- Prepared reports and documentation using Microsoft Word and Excel.
- Managed multiple assignments, prioritized responsibilities, and completed tasks within established deadlines.
- Identified customer needs and provided appropriate information, assistance, and referrals to available resources.
- Maintained accurate financial records, processed payments, and reviewed account information for accuracy.
- Worked collaboratively with customers, staff, management, vendors, and other organizations to resolve issues and obtain necessary information.
- Applied established policies and procedures when handling customer requests, documentation, financial information, and daily operations.
- Protected confidential and sensitive information while maintaining professional communication and customer service.
Night Customer Service Representative
1 Year 11 Months- Manage incoming and outgoing calls while providing professional and responsive customer service.
- Process customer orders accurately and efficiently in a fast-paced environment.
- Communicate with customers, sales staff, vendors, and employees to coordinate orders and resolve issues.
- Perform general office and administrative duties to support daily operations.
- Maintain accurate inventory processes and procedures.
- Research inventory activity to identify potential areas for improvement and operational efficiency.
Substitute Teacher
9 Months- Provided classroom instruction and maintained continuity of learning in the absence of regular teachers.
- Followed lesson plans, curriculum, and classroom procedures to support student learning.
- Maintained a safe, structured, and positive classroom environment.
- Supported student learning and individual educational needs.
- Completed administrative duties and responsibilities assigned by school leadership.
Substitute Teacher
1 Year 1 Month- Delivered instructional programs and followed lesson plans provided by classroom teachers.
- Supported the educational and personal well-being of students.
- Maintained classroom safety, security, and appropriate student supervision.
- Promoted a positive classroom environment focused on student learning and success.
codeCampus Summer Assistant Instructor
1 Month- Collaborated with the lead instructor to deliver STEAM lessons using established curriculum.
- Supported classroom instruction involving coding, digital art, and Minecraft-based learning.
- Assisted students with Chromebook projects and technology-related issues.
- Helped create an inclusive learning environment that supported student success.
- Encouraged student engagement in STEAM subjects and exposure to potential technology careers.
Business Development Center Representative
4 Years 1 Month- Provided customer service, responded to inquiries, identified customer needs, and maintained customer information.
- Managed high-volume inbound and outbound calls, including follow-up communication.
- Responded to phone and online inquiries while maintaining professional customer relationships.
- Assigned rental vehicles, inspected the fleet for safety, and maintained inventory.
- Calculated customer bills and processed payments.
- Completed end-of-day financial operations and prepared account reports.
- Used Microsoft Outlook for professional communication with clients and management.
- Used Microsoft Word and Excel to create reports and complete projects.
Intern
4 Months- Completed 136 hours of internship experience within the Los Angeles County Probation Department.
- Gained exposure to professional operations within a public safety and criminal justice environment.
Relief Manager
3 Months- Rented, sold, and maintained storage units while providing customer service.
- Promoted company products and services during customer interactions and rental viewings.
- Conducted high-volume collection calls and processed tenant payments.
- Managed multi-line phone calls and completed filing, faxing, and email correspondence.
- Performed daily facility inspections and helped maintain a clean, secure environment.
Cashier
5 Months- Processed customer transactions accurately and efficiently.
- Provided friendly customer service and responded to customer questions.
- Assisted customers with concerns and worked to resolve complaints.
- Processed payments, scanned merchandise, and applied applicable discounts.
Crew Trainer
3 Years- Provided customer service and processed orders and payments.
- Served customers at windows, counters, and tables.
- Trained and supported crew members in daily restaurant operations.
- Ensured prepared food met established quality and quantity standards.
Education
Bachelor of Science - Criminal Justice Administration
Graduated with Honors in the Major
Skills
• Customer and Public Service • Client Relations • Office Administration •Public & School Safety • Data & Record Management • Microsoft Word
Outlook & Excel experience • Electronic Records system • Team Leadership • Spanish Speaker • Computer Literacy • Case file management • Policy and procedure compliance • Confidential and sensitive information handling •Document preparation and filing
Timeline
Eligibility Worker II
Department of Public Social Services
11.2025 - CurrentRead More
Night Customer Service Representative
Vesta Foodservice
11.2024 - CurrentRead More
codeCampus Summer Assistant Instructor
Lynwood Unified School District
06.2024 - 07.2024Read More
Substitute Teacher
Paramount Unified School District
03.2024 - 12.2024Read More
Substitute Teacher
ABC Unified School District
11.2023 - 12.2024Read More
Intern
Los Angeles County Probation Department
01.2023 - 05.2023Read More
Business Development Center Representative
Cerritos Nissan
09.2019 - 10.2023Read More
Relief Manager
Public Storage
05.2019 - 08.2019Read More
Cashier
Walmart
11.2018 - 04.2019Read More
Crew Trainer
McDonald’s
11.2015 - 11.2018Read More
California State University, Dominguez Hills
Bachelor of Science from Criminal Justice Administration
Read More