Rubi Lovato
Albuquerque
Summary
Accomplished Dispatcher with a proven track record at UNMH Lifeguard, adept in managing high-stress situations and coordinating emergency responses efficiently. Demonstrates exceptional decision-making and active listening skills, ensuring rapid and accurate assistance. Excelled in dispatching procedures and customer relations, significantly enhancing team coordination and response times.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
UNMH Lifeguard
10.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed communication between drivers and hospital personnel to deliver the best care to the patient
- Coordinated rapid response team logistics involving both urgent and scheduled ground transportation needs.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained in HIPPA laws
ECO II
Valencia County
09.2023 - 08.2024
- Assessing call details to establish necessary response for both emergency and non-emergency situations.
- Coordinated dispatch of police, fire, rescue, and animal control units to designated locations.
- Managed the entry of legal documents into NCIC database such as restraining orders and warrants.
- Executed tasks involving computer equipment, radio units and multi-line telephones.
ECO II
Isleta Police Department
06.2021 - 09.2023
- Determined situational details from callers to facilitate appropriate emergency or non-emergency responses.
- Coordinated deployment of Police, Fire, Rescue, and Tribal services efficiently.
- Recorded and managed legal documents including restraining orders and warrants in NCIC.
- Acted as assistant to the NCIC TAC position.
- Controlled radio, multiline telephone functions, and computing equipment.
ECO II
Bernalillo County Emergency Communications
09.2005 - 09.2022
- Managed a team of eight dispatchers simultaneously.
- Aided in formulating Policy and Procedure for Emergency Communications of Bernalillo County.
- Provided aid to callers during emergency and non-emergency situations.
- Coordinated with emergency responders and other agencies to provide the most efficient response to citizens
- Guided personnel to target destinations.
- Educated staff on the use of NCIC and radio.
- Operated NCIC, quickly processing requests from field personnel, while maintaining accuracy
Education
Diploma -
Rio Grande High School
Albuquerque, NMSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Dispatching procedures
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatching field personnel
- Multitasking and organization
- Map reading
- Emergency protocols
- Record keeping
Certification
- Public Safety Telecommunicator through the State of New Mexico Law Enforcement Academy
- CPR/First Aid through American Heart Association
- Certified Emergency Medical Dispatcher through International Academy of Emergency Dispatch
- Dealing with Persons with Mental Illness in accordance with NM House Bill 93
Timeline
Dispatcher
UNMH Lifeguard
10.2024 - Current
ECO II
Valencia County
09.2023 - 08.2024
ECO II
Isleta Police Department
06.2021 - 09.2023
ECO II
Bernalillo County Emergency Communications
09.2005 - 09.2022
Diploma -
Rio Grande High School
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