Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Rubi Unzueta

Lauderhill,Florida

Summary

  • Enthusiastic employee highly effective at building productive relationships with customers and colleagues. Team player and people person with background in sales and customer service.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

1-800 Petmeds
Delray Beach, FL
07.2018 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with creating new accounts, gave customers details about their pet's prescription statuses and shipping information and made sure special requests were met.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Fraud Analyst

24-7 Intouch
Clearwater, FL
06.2015 - 06.2019
  • Review orders for fraudulent activity, cancel/approve orders accordingly, verify addresses and remove holds on orders etc.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Guest Service Associate

European Wax Center
Clearwater, FL
04.2012 - 05.2015
  • Check in/out guests, answer phone, manage appointment book, educate guest about waxing and
    Skin care, provide guest with Wax Packages, cash handling etc.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Demonstrated dedication to continuously improving sales abilities and product knowledge.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Provided elevated customer experience to generate a loyal clientele.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Earned management trust by serving as key holder, responsibly opening and closing store.

Education

High School Graduate -

Hialeah Senior High School
2010

Skills

Proficient with most Microsoft software and Millennium Appointment Book

  • Sales
  • Merchandising and display
  • Staff training
  • Customer service
  • Teamwork and collaboration
  • Product knowledge
  • Order processing

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

1-800 Petmeds
07.2018 - Current

Fraud Analyst

24-7 Intouch
06.2015 - 06.2019

Guest Service Associate

European Wax Center
04.2012 - 05.2015

High School Graduate -

Hialeah Senior High School

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