Rubidia Ortega
Lorton,VA
Summary
Dynamic Service Manager with a proven track record at Chipotle, adept at transforming customer complaints into loyalty through effective problem-solving and team leadership. Skilled in multitasking and organization, I foster positive environments and drive team success, ensuring exceptional service delivery and customer satisfaction. Passionate about continuous improvement and professional development.
Overview
19
19
years of professional experience
Work History
Service Manager
Chipotle
8066 Rolling Rd Springfield, VA 22153
04.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
High School Teacher
Instituto Catolico Nuestra Señora De Guadalupe
Sensuntepeque Cabañas, El Salvador
01.2007 - 01.2022
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
Education
Math Teacher - Math Teacher
Institution of Espíritu Santo
San Salvador, El Salvador11-2008
Public Relations - Public Relations
University of Tecnológica De El Salvador
San Salvador, El Salvador11-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Service Manager
Chipotle
04.2022 - Current
High School Teacher
Instituto Catolico Nuestra Señora De Guadalupe
01.2007 - 01.2022
Math Teacher - Math Teacher
Institution of Espíritu Santo
Public Relations - Public Relations
University of Tecnológica De El Salvador