Rubika Mariappan
South Lebanon,OH
Summary
Dedicated professional with several years of hands-on experience creating fun and interactive learning experiences. Focused on integrating technology alongside traditional teaching methods. Recognized for maintaining safe, loving environment to encourage children to explore and learn.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Teacher
Primrose School Of South Lebanon
South Lebanon, OH
04.2024 - Current
- Planned daily lessons aligned with preschool learning goals and child development needs.
- Led Primrose School of South Lebanon classroom routines using Balanced Learning activities.
- Organized activities to promote physical, mental and social development of each child.
- Guided assistant teachers with classroom tasks and student support.
- Supervised children during play, meals, rest, and transition times.
- Maintained safe, clean classroom spaces and followed health procedures.
- Communicated with families about behavior, progress, and daily activities.
- Observed children for developmental concerns and shared findings with staff.
- Prepared lesson materials, learning centers, and classroom supplies.
Customer Relationship Executive
Thomas Cook India Ltd
Coimbatore, Tamilnadu
12.2013 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled escalated complaints with clear communication and calm service support.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer travel queries for Thomas Cook India holiday bookings.
- Managed flight, hotel, and package reservation changes in CRM systems.
- Processed refund requests and cancellation cases following Thomas Cook India policies.
- Coordinated with airline and hotel partners on booking confirmations.
- Verified passport, visa, and itinerary details for travel arrangements.
Education
MBA - Tourism & Hospitality Management
Bharathiar University
Coimbatore, Tamilnadu, India05-2017
Bachelor of Science - Visual Communication
Avinashilingam University For Women
Coimbatore, Tamilnadu, India04-2012
Skills
- Balanced learning
- Classroom management
- Curriculum alignment
- Team leadership
- Team supervision
- Feedback and evaluation
- Regulatory compliance
- Problem solving
Certification
- Best Employer Award
Timeline
Lead Teacher
Primrose School Of South Lebanon
04.2024 - Current
Customer Relationship Executive
Thomas Cook India Ltd
12.2013 - 09.2017
MBA - Tourism & Hospitality Management
Bharathiar University
Bachelor of Science - Visual Communication
Avinashilingam University For Women