Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rubina Imran

Winter Park,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Collection Specialist I

JP Morgan Chase & Co.
03.2023 - Current
  • Providing efficient customer service in CCB for credit card collections by communicating customers through inbound and outbound calls with over 90 calls per day
  • Responsible for CCB collection for accounts in AM, LM & Port Folio
  • Effectively resolving customers’ issues as one call resolution
  • Displaying coordinated effort to provide customer assistance across various departments
  • Negotiating with customers for available payment program options with problem-solving skills
  • Setting up electronic payments to ensure collections
  • Documenting accounts appropriately
  • Following SWI, structured work instructions diligently
  • Ensuring bank’s policies and procedures are followed accurately
  • Attending meetings with management vigorously to get feedback to mobilize efforts towards achieving set goals.
  • Maintaining regulatory compliance and quality assurance

Management Assistant

Sunstate Oil
09.2022 - 03.2023
  • Overseeing training and onboarding process for all newly hired employees
  • Computing data for 30 over commission-based assigned locations with effective analysis of corresponding reports reducing error probability
  • Overseeing billing department to ensure accuracy
  • Conducting efficient customer service to resolving day to day issues by directing to concerning department
  • Overseeing dispatch department to analyze and identify errors and report to top management
  • Maintaining, recording and analyzing Mystery Shop of assigned locations and reporting to management
  • Working efficiently with Vendors to expedite corrections on billing errors via emails and telephonically
  • Overseeing Accounting and ACH department
  • Working in Tax Department efficiently to pay City & County Taxes in FL, AL, MS AND TN
  • Created and updated records and files to maintain document compliance.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Identified communication channels to set roadmap to distribute information.

Management Assistant

Sunstate Oil Inc
11.2013 - 11.2014
  • Computed data in Factor Software for recording business statistics of various internal/commission-based locations
  • Facilitated communication between internal and external project stakeholders to keep all parties well-informed
  • Provided efficient customer service by resolving day to day issues regarding accounting, billing, and technical support
  • Managed over 50 customer calls per day
  • Identified communication channels to set roadmap to distribute information
  • Efficiently worked in Account Receivable and Payable department
  • Provided training to new hires aligned with company's goals
  • Corresponded effectively in Correction department in order to address billing errors with Vendors via emails and telephonically
  • Worked out City and County Taxes of Motor Fuel diligently
  • Maintained and tracked Mystery shop Reports of assigned locations.

Education

MBA: GENERAL MANAGEMENT -

EVERESET UNIVERSITY
ORLANDO, FL
11.2013

Master of Arts: LANGUAGE ART -

PUNJAB UNIVERSITY
LAHORE, PAKISTAN
01.2011

BSC: BACHELOR OF SCIENCE -

PUNJAB UNIVERSITY
LAHORE, PAKISTAN
01.1997

FINTECH CERTIFICATE -

HARVARD UNIVERSITY
CAMBRIDGE, MA
02.2024

Skills

  • Data entry proficiency
  • Strong negotiation skills
  • Debt recovery expertise
  • Credit Control Knowledge
  • Assertiveness
  • Goal-Oriented
  • Empathy and Tactfulness
  • Patience and Persistence

Timeline

Collection Specialist I

JP Morgan Chase & Co.
03.2023 - Current

Management Assistant

Sunstate Oil
09.2022 - 03.2023

Management Assistant

Sunstate Oil Inc
11.2013 - 11.2014

MBA: GENERAL MANAGEMENT -

EVERESET UNIVERSITY

Master of Arts: LANGUAGE ART -

PUNJAB UNIVERSITY

BSC: BACHELOR OF SCIENCE -

PUNJAB UNIVERSITY

FINTECH CERTIFICATE -

HARVARD UNIVERSITY

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Rubina Imran