Hi, I’m
Rubi Cruz
Columbus,OH
Summary
Experienced with child engagement and educational activities, fostering nurturing and stimulating environment. Utilizes creative play and structured routines to support developmental milestones. Track record of effective communication with parents and staff to ensure cohesive approach to childcare.
Overview
4
years of professional experience
Work History
Pandora Jewelry
Sales Lead Keyholder
10.2024 - Current
Job overview
- Opened inventory boxes and restocked shelves.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Chipotle Mexican Grill
Service Leader
07.2022 - 10.2024
Job overview
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
Westerville Community Center
Childcare Worker
03.2022 - 09.2022
Job overview
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
Westerville Community Center
Summer Camp Counselor
04.2022 - 08.2022
Job overview
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
McDonalds
Crew Member
07.2021 - 10.2021
Job overview
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Columbus State Community CollegeColumbus, OH
Associate of Applied Science from Social Work And Human Services
05-2027
University Overview
- Relevant Coursework: Obtained my chemical dependency counselor assistant credential here in Ohio.
Tree of Life Columbus, OH
High School Diploma
05-2022
Skills
- Team management
- Store operations
- Strong leadership
- Customer service
- Team training and development
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
Pandora Jewelry
10.2024 - Current
Service Leader
Chipotle Mexican Grill
07.2022 - 10.2024
Summer Camp Counselor
Westerville Community Center
04.2022 - 08.2022
Childcare Worker
Westerville Community Center
03.2022 - 09.2022
Crew Member
McDonalds
07.2021 - 10.2021
Columbus State Community College
Associate of Applied Science from Social Work And Human Services
Tree of Life
High School Diploma
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