Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruben Cruzata Santos

Las Vegas,NV

Summary

Enthusiastic Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Housekeeping Supervisor

Hotel Camagüey
Camagüey, Camagüey
01.2015 - 08.2017
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.

Housekeeping Room Attendant

Hotel Camaguey
Camagüey, Camagüey
03.2012 - 03.2017
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Removed trash, recycling and linens from rooms to transport to designated areas.

Education

Master of Science - Science, Technology, And Society

University of Havana
Havana, Cuba
12-2007

Skills

  • Employee Evaluations
  • Staff Evaluations
  • Department Coordination
  • Cleaning and Sanitation

Languages

English
Professional
Spanish
Professional

Timeline

Housekeeping Supervisor

Hotel Camagüey
01.2015 - 08.2017

Housekeeping Room Attendant

Hotel Camaguey
03.2012 - 03.2017

Master of Science - Science, Technology, And Society

University of Havana
Ruben Cruzata Santos