Ruby Adame
Edmond,OK
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
14
14
years of professional experience
Work History
Store Manager
Superstar Crafts
Corpus Christi, Texas
02.2017 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Organized store front and store to seasonal needs.
- Managed store and the warehouse for shipments.
- Often took responsibility to figure out any issues and resolved them professionally and calmly with the customer to continue satisfaction of their needs.
- Managed employee schedules and payroll
- Conducted the store interviews for new hires as went over the store procedures and responsibility.
- Took care of overtime granted.
- Front end cashier and main cashier as well as floor supervisor.
- Went through all shipment to analyze correct inventory and prices as needed for price adjustments.
- Delegated work to staff, setting priorities and goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Manager
Specs Wholesale
Corpus Christi, TX
10.2010 - 08.2019
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed completed work to verify consistency, quality, and conformance.
- Worked effectively in team environments to make the workplace more productive.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
Receptionist
Trisun Nursing Home
Corpus Christi, TX
01.2014 - 07.2014
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Collated, bound and stored computer-generated reports.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted Director to Scheduled and confirm appointments, managing a complex calendar for multiple staff members.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted Charge RN in filling certain files for patients
- Assisted HR in census for facility and another other assist needed
- Assisted activity director in social events and packet organization for patients
- Assisted Business Office manager with accounts payable
- Assisted nursing staff when needed on floor with patients for any facility activities or appointments like Physical therapy or meetings with social worker and psychologist
- Handled admissions in facility of new patients and families.
- Assisted the Director in any daily activities I was needed for
Education
Associate of Arts - Psychology
Del Mar College
Corpus Christi, TX12-2018
Associate of Arts - Business Administration
Del Mar College
Corpus Christi, TX12-2018
Associate of Arts - Liberal Arts
Del Mar College
Corpus Christi, TX12-2018
Skills
- Inventory management
- Employee training
- Sales analysis
- Payroll administration
- Staff scheduling
- Organizational Skills
- Recruiting and hiring
- Sales expertise
- Team leadership and coaching
- Customer service management
- Staff supervision
- Strategic thinker
- HIPPA
- Receptionist
- Accounts payable
- Supply ordering
- Accurate money handling
- Assistant to Human Resources
- Assistant to Business Office
- Admissions coordinator
Timeline
Store Manager
Superstar Crafts
02.2017 - Current
Receptionist
Trisun Nursing Home
01.2014 - 07.2014
Assistant Manager
Specs Wholesale
10.2010 - 08.2019
Associate of Arts - Psychology
Del Mar College
Associate of Arts - Business Administration
Del Mar College
Associate of Arts - Liberal Arts
Del Mar College