Ruby Ahlgren
Thief River Falls,MN
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
Digi-Key Corporation
Thief River Falls, MN
05.2008 - Current
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Ensured compliance with all applicable laws, regulations and standards.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Addressed customer concerns with suitable solutions.
- Measured and reviewed performance via KPIs and metrics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
Education
Proficiency Degree - Sales, Marketing And Management
Northland Technical College
Skills
- Staff Evaluation
- Recruitment and hiring
- Program Planning
- Team Development
- Workflow Optimization
- Customer Service
- Process Improvements
- Contract review and recommendations
- Customer Relationship Management
- Sales background
- Staff Training
- Continuous improvements
Affiliations
- I like to garden and watching social media for tips and tricks. I like canning my own vegetables and cooking for guest.
Timeline
Supervisor of Operations
Digi-Key Corporation
05.2008 - Current
Proficiency Degree - Sales, Marketing And Management
Northland Technical College
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