Ruby Ann Lopez
San Antonio,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Member Service Representative
USAA
San Antonio, TX
10.2021 - Current
- Created and entered enrollment applications for new consumers in company database.
- Monitored membership database for accuracy and confidentiality.
- Solicited sales of new or additional services or products.
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Participated in strategic planning sessions, focusing on member engagement strategies.
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Updated records with details of customer interactions and transactions.
- Collaborated with cross-functional teams to address member needs.
- Monitored lobby area for cleanliness, safety, and stocked brochures or promotional materials for member use.
- Assisted members with account inquiries and transactions.
- Operated computer to accurately post transactions and update member account information.
- Maintained up-to-date knowledge of membership policies and procedures.
- Collaborated with team members to achieve department objectives and improve member satisfaction rates.
- Resolved member complaints with focus on satisfaction and retention.
Bookkeeping Administrative Assistant
Northside ISD
San Antonio, TX
07.1998 - 10.2021
- Improved budgeting processes by collecting, compiling, and forecasting data.
- Prepared and entered financial transactions into accounting software.
- Checked and audited records for correctness.
- Collaborated with accounting team to improve financial procedures.
- Recorded, stored and analyzed information using accounting software.
- Prepared financial reports and submitted to supervisor.
- Assisted in development and implementation of financial policies.
- Revamped inventory management with targeted purchasing strategies.
- Facilitated timely and accurate payroll processing.
- Led performance evaluation processes to ensure fair and effective assessments.
- Addressed employee relations issues, harassment allegations and work complaints.
- Interpreted and explained human resources policies, standards and regulations.
- Organized employee records consistently, staying compliant with internal and government requirements.
- Coordinated benefits administration, optimizing employee satisfaction and retention.
- Designed employee recognition programs that boosted morale and performance.
- Maintained accurate personnel records for compliance with federal and state regulations.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Education
Associate in Arts (A.A.) - Business Administration
Northwest Vista College
San Antonio, TX05-2025
Skills
- Problem resolution
- Organization and time management
LANGUAGE
Spanish
Advanced
Timeline
Member Service Representative
USAA
10.2021 - Current
Bookkeeping Administrative Assistant
Northside ISD
07.1998 - 10.2021
Associate in Arts (A.A.) - Business Administration
Northwest Vista College