Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Benton

Grand Forks

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings and Hampton Inn Suites. Proven ability to engage guests and resolve issues efficiently, fostering repeat business. Adept in high-volume environments, maintaining cleanliness standards while delivering memorable experiences.

Overview

5
5
years of professional experience

Work History

Server

Buffalo Wild Wings
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Front Desk Agent

Hampton Inn Suites
11.2020 - 05.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Maintained clean and organized front desk and lobby areas to uphold polished company image.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.

Education

Bachelor of Science - Biology

University of North Dakota
Grand Forks, ND
05-2027

High School Diploma -

Dickinson High School
Dickinson, ND
05-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Team collaboration
  • Customer service
  • Professional appearance
  • Cleanliness standards
  • High volume dining

Timeline

Server

Buffalo Wild Wings
09.2023 - Current

Front Desk Agent

Hampton Inn Suites
11.2020 - 05.2023

Bachelor of Science - Biology

University of North Dakota

High School Diploma -

Dickinson High School

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