Ruby Bernard
Philadelphia,PA
Summary
Professional communicator with extensive experience in dispatch operations. Skilled in managing high-pressure situations with focus on accuracy and efficiency. Strong team collaborator, adaptable to changing needs and committed to achieving results. Proficient in multitasking, problem-solving, and utilizing communication technologies. Reliable and resourceful, ensuring seamless coordination and effective information flow.
Overview
15
15
years of professional experience
Work History
Communications Dispatcher
City Of Philadelphia
02.2012 - 08.2023
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Assisted callers in emergency situations with appropriate information and support.
Communications Operator
City Of Philadelphia
08.2008 - 03.2012
- Assisted high volume customers daily by answering questions and transferring to appropriate departments.
- Operated switchboard and routed incoming calls to appropriate departments.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
Education
No Degree - General Studies
Community College of Philadelphia
Philadelphia, PASkills
- Customer assistance
- Incident reporting
- Call prioritization
- Dispatch
- Radio communications
- Incident documentation
Languages
Spanish
Native or Bilingual
Timeline
Communications Dispatcher
City Of Philadelphia
02.2012 - 08.2023
Communications Operator
City Of Philadelphia
08.2008 - 03.2012
No Degree - General Studies
Community College of Philadelphia
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