Ruby Bernard
Philadelphia,PA
Summary
Professional communicator with extensive experience in dispatch operations. Skilled in managing high-pressure situations with focus on accuracy and efficiency. Strong team collaborator, adaptable to changing needs and committed to achieving results. Proficient in multitasking, problem-solving, and utilizing communication technologies. Reliable and resourceful, ensuring seamless coordination and effective information flow.
Overview
15
15
years of professional experience
Work History
Communications Dispatcher
City Of Philadelphia
1234 Market St
02.2012 - 08.2023
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Assisted callers in emergency situations with appropriate information and support.
Communications Operator
City Of Philadelphia
1401 Market St (City Hall)
08.2008 - 03.2012
- Assisted high volume customers daily by answering questions and transferring to appropriate departments.
- Operated switchboard and routed incoming calls to appropriate departments.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
Education
No Degree - General Studies
Community College of Philadelphia
Philadelphia, PASkills
- Customer assistance
- Incident reporting
- Call prioritization
- Dispatch
- Radio communications
- Incident documentation
Languages
Spanish
Native or Bilingual
Timeline
Communications Dispatcher
City Of Philadelphia
02.2012 - 08.2023
Communications Operator
City Of Philadelphia
08.2008 - 03.2012
No Degree - General Studies
Community College of Philadelphia