Ruby Carrillo
Sacramento,CA
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Tharaldson Hospitality Management Company
05.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
Night Auditor
Tharaldson Hospitality Management Company
05.2023 - Current
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Ensuring a smooth experience during overnight hours.
- Handled emergency situations calmly and professionally, keeping guest safety as top priority at all times.
Housekeeper
Tharaldson Hospitality Management Company
05.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Meat Department Clerk
Ralphs Grocery
09.2021 - 05.2023
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Assisted customers with special requests and orders, leading to increased sales and repeat business.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Managed inventory levels through proper ordering and rotation practices, minimizing waste and optimizing freshness.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
Secretary's Assistant
Carrillo Concrete
09.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Controlled accounting operations and oversaw transactions related to payroll, financial reporting, payables and receivables.
- Maintained payroll information by collecting, calculating and entering data.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06.2017
Skills
- Cash control
- Reservations Management
- Word Processing
- Hospitality services
- Conflict Management
- POS System Operation
- Laundry Management
- Residential Cleaning
- Excellent oral and written communication
- Fluent in Spanish
Timeline
Front Desk Supervisor
Tharaldson Hospitality Management Company
05.2023 - Current
Night Auditor
Tharaldson Hospitality Management Company
05.2023 - Current
Housekeeper
Tharaldson Hospitality Management Company
05.2023 - Current
Meat Department Clerk
Ralphs Grocery
09.2021 - 05.2023
Secretary's Assistant
Carrillo Concrete
09.2020 - 09.2021
High School Diploma -
Citrus Valley High School
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