Ruby De La Torre
San Antonio,TX
Summary
I am a reliable employee looking to expand my customer service skills with a company that I can grow in and prosper. I would like to show my positive energy and apply it to my daily tasks. I am punctual, ambitious and always ready for a challenge.
Overview
7
7
years of professional experience
Work History
Medical Appointment Clerk
CAMO (Consult Appointment Management Office)
San Antonio, TX
11.2019 - 04.2024
- My role is to schedule Primary and Specailty appointments for all the San Antonio bases and clinics
- I have to meet a goal everyday by taking more than 100 calls , for inbound
- Outbound my goal is working 100+ consults
- Im also Graded monthly ,having to meet an average handle time of 3 mins ,graded daily for quality assurance i am trained to properly handle my research and Verify members demographics as proficient and Cautiously
- My responsibilities as a customer service representative also protecting members with HIPAA, as well as updating important personal information accurately in the system
- I strive for excellence on every call to make sure their needs are satisfied and all private information is verified accordingly.
- Trained with Genesis , CHCS , DEERS and patient portals.
Costumer Service Representative
Direct express
San Antonio
02.2019 - 08.2019
- Prevously employed with Direct express which is a vendor for social security benefits known as disabled , retired and veterans benefits
- I handle all questions from insured members in regards to their Fraud claims , Claims , Benefits , transactions to reissuing new cards , resetting there mobile and website info.Graded with monthly stats and average handle times goals
- Goal of over 3000 calls a day.
Customer Service Representative
Conduent
San Antonio
08.2017 - 11.2018
- Employed with Conduent which is a vendor for Blue Cross Blue Shield of Florida
- I handle all questions from insured members in regards to their Claims, Benefits and Billing and codes for certain types of procedures and shots the never is looking into
- I am graded daily for quality assurance so I am trained to properly handle my research and responsibilities as a customer service representative.
Education
High School Diploma -
Lanier High School
San Antonio, TXSkills
- Customer Service
- Multitasking
- Call Center
- Fast Learner
Work Authorization
Authorized to work in the US for any employer
Timeline
Medical Appointment Clerk
CAMO (Consult Appointment Management Office)
11.2019 - 04.2024
Costumer Service Representative
Direct express
02.2019 - 08.2019
Customer Service Representative
Conduent
08.2017 - 11.2018
High School Diploma -
Lanier High School