Aurora Chagnon
Richlands,NC
Summary
Results-driven Healthcare Administrator, Marine Corp Veteran, with a strong background in patient coordination, office operations, and healthcare compliance. I am skilled in managing electronic health records, insurance verification, and administrative workflows to enhance clinic efficiency and patient satisfaction. Recognized for strong leadership, organizational, and interpersonal skills, with the ability to streamline processes and adapt to fast-paced, evolving healthcare environments. Committed to upholding HIPAA and OSHA standards while fostering a collaborative, patient-centered atmosphere that supports quality care delivery.
Overview
9
9
years of professional experience
Work History
Medical Appointment Clerk
Naval Medical Center Balboa
San Diego, CA
08.2024 - 01.2026
- Schedules and manages medical appointments, verifying patient eligibility through systems as in DEERS, and MHS GENESIS, Power Chart, and Revenue Cycle
- Maintains accurate patient schedules using Government systems, ensuring appointments are booked according to access standards
- Validates and updates patient demographic information before booking, handling appointment scheduling, rescheduling, and cancellations
- Manages inbound and outbound calls, averaging 50-80 calls per day with a typical talk time of 1:30-4:20 minutes, ensuring patients have timely access to care, including specialty referrals and preventative health appointments
- Documents and processes appointment requests, referrals, and secure messages, following TRICARE and DHA policies
- Coordinates with other Military Treatment Facilities (MTFs) to meet beneficiary healthcare needs
- Ensures all staff are trained in medical terminology, TRICARE program details, and customer service, meeting performance standards and staying updated on program changes
- Maintains sufficient staffing to handle projected call volumes, minimizing blocked calls, abandonment, and waiting times, with all calls answered within 60 seconds
Dental Assistant/Front Office
Island In the Hills
San Diego, CA
03.2023 - 07.2024
- Maintained a clean, organized, and fully stocked clinical environment.
- Sterilized instruments and prepared treatment rooms according to protocol.
- Set up trays and materials for procedures including crowns, fillings, root canals, orthodontics, extractions, and denture deliveries.
- Provided chair-side assistance by passing instruments, suctioning, and mixing materials.
- Captured bitewing, periapical, panoramic, and occlusal X-rays for dentist review.
- Verified patient insurance and explained services and payment options.
- Managed inventory of dental supplies to support daily operations
Dental Assistant/Sterile Technician
Moonlight Beach Dental
Encinitas, CA
08.2022 - 03.2023
- Sterilized instruments and equipment, set up treatment rooms, and prepared instruments for procedures.
- Reviewed patient records and health histories and completed perio charting to support assessments.
- Took bitewing, periapical, panoramic, and occlusal X-rays for dentist review.
- Performed blood draws for PRF during surgical extractions.
- Provided chair-side assistance to enhance efficiency and patient comfort.
Medical Assistant
cCare
San Marcos
03.2021 - 06.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Documented vital signs and health history for patients in clinic and hospital environments.
Motor Transportation Operator
United States Marine Corps
Japan
01.2017 - 04.2020
- Managed safe loading, unloading, and transport of personnel, cargo, and equipment while maintaining and inspecting vehicles.
- Scheduled and responded to transportation reservation calls and maintained accurate vehicle records.
- Built communication networks with senior leaders to improve workflow efficiency.
- Reconstructed the licensing system, improving tracking for over 4,000 personnel.
- Maintained detailed call records and supported safe transport operations by alerting drivers to traffic and weather hazards.
- Achieved four months with zero driver incidents.
- Tracked departmental training to ensure smooth completion of all requirements.
Platoon Sergeant/Unite Movement Control Center
United States Marine Corps
Japan
08.2019 - 03.2020
- Coordinated 860 movement objectives across 9 departments, providing clear updates on progress and issues.
- Handled high call volume, resolved customer inquiries, and maintained perfect punctuality.
- Identified, documented, and resolved technical and equipment issues involving assets valued over $3M.
- Facilitated conflict resolution and supported smooth interdepartmental operations.
- Led and mentored 25 Marines through training, counseling, and professional development.
- Organized and tracked departmental training to ensure smooth completion of all requirements.
Education
Bachelor of Science - Healthcare Administration
Purdue University
West Lafayette, INCertification - Dental Assisting
Pima Medical Institute
San Marcos, CAAssociate of Arts - Liberal Art: Social and Behavioral
MiraCosta College
Oceanside, CADiploma - Medical Assisting
UEI
Oceanside, CASkills
- Answer clinic phones
- Greeting patients
- General inquiries about appointments
- Benefits
- Clinic services
- Schedule appointments
- Manage appointments
- Coordinate patient flow
- Communication
- Enter patient information
- Update patient information
- Retrieve patient information
- Electronic health record systems
- CPR certified
- Verify patient identification
- Verify patient eligibility
- Transcribe physician orders
- Customer service
- Strong communication
- Organization
- Multitasking
- Proficient in Excel
- Proficient in Word
- Proficient in Outlook
- Plan
- Prioritize
- Manage time effectively
- Knowledgeable in HIPAA compliance
- Knowledgeable in OSHA compliance
- Demonstrate leadership
- MHSGenesis
- Revenue Cycle
Awards
- Student of the month in June 2022 while attending PIMA.
- Valedictorian for Medical Assistant.
- 7 Presidential Awards while attending UEI.
- Student Mentor while attending UEI.
- Received a Certificate of Commendation while serving in the military.
- Received 15 Letters of Appreciation while in the military.
Timeline
Medical Appointment Clerk
Naval Medical Center Balboa
08.2024 - 01.2026
Dental Assistant/Front Office
Island In the Hills
03.2023 - 07.2024
Dental Assistant/Sterile Technician
Moonlight Beach Dental
08.2022 - 03.2023
Medical Assistant
cCare
03.2021 - 06.2021
Platoon Sergeant/Unite Movement Control Center
United States Marine Corps
08.2019 - 03.2020
Motor Transportation Operator
United States Marine Corps
01.2017 - 04.2020
Bachelor of Science - Healthcare Administration
Purdue University
Certification - Dental Assisting
Pima Medical Institute
Associate of Arts - Liberal Art: Social and Behavioral
MiraCosta College
Diploma - Medical Assisting
UEI