RUBY DOYLE
2301 WEATHERVANE RD,PARKVILLE,MD
Summary
At Medstar Good Samaritan Hospital, I enhanced patient satisfaction and unit efficiency through expert management of incoming calls and strong organizational skills. Demonstrating flexibility and collaboration, I led training for new secretaries, significantly improving workflow. My commitment to customer service and maintaining patient confidentiality underlines my ability to meet and exceed employer expectations.
Overview
32
32
years of professional experience
Work History
UNIT SECRETAY
Medstar Good Samaritan Hospital
5601 Loch Raven BLVD, Baltimore 21239
08.2010 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
REGISTERED NURSE
SAINT MARYS HOSPITAL
CHAPELIZOD DUBLIN IRELAND
07.2001 - 12.2009
REGISTERED NURSE EMERGENCY DEPT
Adventist Hospital-Cebu
400 TRES DE ABRIL ST CEBU CITY PHILIPPINES
09.1992 - 06.2001
Education
Bachelor of Science - Nursing
CENTRAL PHILIPPINE ADVENTIST COLLEGE
MURCIA NEGROS OCCIDENTAL, PHILIPPINES03.1992
High School Diploma -
ADVENTIST ACADEMY CEBU
BULACAO TALISAY CITY ,CEBU PHILIPPINES03.1982
Elementary Education
BALAMBAN CENTRAL ELEMENTARY SCHOOL
BALAMBAN CEBU PHILIPPINES03.1977
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Incoming Call Management
Timeline
UNIT SECRETAY
Medstar Good Samaritan Hospital
08.2010 - Current
REGISTERED NURSE
SAINT MARYS HOSPITAL
07.2001 - 12.2009
REGISTERED NURSE EMERGENCY DEPT
Adventist Hospital-Cebu
09.1992 - 06.2001
Bachelor of Science - Nursing
CENTRAL PHILIPPINE ADVENTIST COLLEGE
High School Diploma -
ADVENTIST ACADEMY CEBU
Elementary Education
BALAMBAN CENTRAL ELEMENTARY SCHOOL