Brandon Fuentes
Henderson,NV
Summary
Self-motivated, highly experienced in guests services. Pleasant personality coupled with talents in customer relations, record keeping and problem solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Reliable and known for remaining poised and calm in busy environments. Demonstrated ability to exceed sales targets by employing strategic planning and strong interpersonal abilities. Bilingual in English and Spanish but also understand and speak a bit of Portuguese. Adept in Microsoft tools, I consistently enhance customer satisfaction and loyalty, contributing to long-term business growth
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Rodizio Grill
Henderson, USA
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Prepared various documents such as bills or receipts for guests prior to departure
- Greeted and welcomed guests in a friendly manner
- Supervisors assistant & managing task with high problem solving skills
Associate Sales Representative
Royal Prestige
Las Vegas, USA
03.2023 - 07.2023
- Organized product demonstrations/presentations tailored specifically to individual clients needs or concerns, showcasing product advantages effectively
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction
- Exceeded quarterly sales targets consistently by employing effective time management skills and strategic planning
- Built relationships with customers and community to promote long term business growth
- Served customers with knowledgeable & friendly support
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Construction
Alfredo's Flooring
Las Vegas, USA
06.2019 - 03.2023
- Reduced costs for construction projects by implementing value engineering techniques
- Contributed to precise construction stakeout activities, minimizing errors and rework onsite
- Coordinated with construction teams to ensure timely completion of bridge projects
- Managed and coordinated construction projects, ensuring timely completion within budget constraints
- Maintained thorough knowledge of products, services, policies, and procedures to provide accurate information to customers
Education
High School Diploma -
Del Sol Academy of The Performing Arts
Las Vegas, USA06-2019
Skills
- Customer service expertise
- Strong interpersonal skills
- Social perceptiveness - socially aware of others reactions and able to meet and anticipate needs of guests
- Adaptability and flexibility
- Problem solving skills
- Ability to work in fast paced environment with complete resolve
- Bilingual
- Computer proficiency
- Microsoft knowledge using pivots, managing time & projects
- Report preparation
- Relationship management
Timeline
Customer Service Representative
Rodizio Grill
07.2023 - Current
Associate Sales Representative
Royal Prestige
03.2023 - 07.2023
Construction
Alfredo's Flooring
06.2019 - 03.2023
High School Diploma -
Del Sol Academy of The Performing Arts