Ruby Guerrero
Amarillo,TX
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Leasing Professional
Tam Residential
2024.01 - Current
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Organized community events to foster a positive living environment for all residents.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
Leasing Professional
Lumen Capital
2022.01 - 2023.09
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Organized community events to foster a positive living environment for all residents.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
Inbound Customer Service Representative
Amarillo National Bank
2020.05 - 2022.01
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
High School Diploma -
Canyon High School
Canyon Tx 2016
Skills
- Training and mentoring
- Prospecting assistance
- Event Planning
- Lease oversight
- Application processing
- Telephone and email etiquette
- Background Checks
- Fair housing policies
- Fair housing regulations understanding
- Lease Agreements
- Property tours and inspections
- Lease Renewals
Timeline
Leasing Professional
Tam Residential
2024.01 - Current
Leasing Professional
Lumen Capital
2022.01 - 2023.09
Inbound Customer Service Representative
Amarillo National Bank
2020.05 - 2022.01
High School Diploma -
Canyon High School
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