Ruby Gutierrez
Las Cruces,NM
Summary
A skilled and dedicated Human Resources professional with experience in employee training, data management, and HR operations. Adept at advising department heads, employees, and the public on HR-related matters, while maintaining an organized and efficient approach to managing records and preparing reports. Known for excellent communication skills, attention to detail, and the ability to effectively coordinate and administer HR initiatives. Passionate about fostering a positive work environment while ensuring compliance and best practices in human resources management.
Overview
13
13
years of professional experience
Work History
Human Resources Specialist, Intermediate
New Mexico State University
Las Cruces, NM
01.2024 - Current
- Training & HR Guidance: Provide ongoing training and guidance to departments on the day-to-day application of human resources programs, policies, and procedures, ensuring consistent and effective implementation across the university.
- Document Development & Writing: Develop and write HR-related documents and program materials, ensuring clarity, accuracy, and compliance with university standards and regulations.
- Program Administration & Coordination: Assist in the planning, coordination, facilitation, and administration of HR programs for faculty and staff, managing reporting and ensuring program success and alignment with organizational objectives.
- Primary HR Point of Contact: Serve as a HR consultant and primary point of contact for university faculty, staff, and departments, offering support and advice on various HR-related matters and resolving issues promptly.
- Policy Creation & Review: Assist in the development, revision, and editing of HR operating policies, guidelines, and procedures, ensuring policies are up-to-date, aligned with legal requirements, and consistently communicated across the organization.
- General HR Support: Handle various HR tasks and projects, contributing to the overall efficiency and effectiveness of HR operations within the university.
Human Resources Specialist, Associate
New Mexico State University
Las Cruces, NM
02.2023 - 01.2024
- HR Policy Review & Guidance: Review university human resources policies and procedures, advising department heads, employees, and the public on necessary actions to take. Provide general information and guidance when specific advice is not required.
- Training Program Development & Delivery: Assist in revising training programs and create new training content. Prepare and deliver workshops and seminars to enhance employee knowledge and improve performance across the organization.
- Data Management: Input routine data into the computerized human resources information system, ensuring the accurate establishment and updating of applicant, employee, and benefits records.
- Correspondence & Documentation: Prepare and edit various forms of communication, including correspondence, reports, and forms, ensuring clarity and accuracy.
- Reporting & Analysis: Prepare reports, graphs, charts, and statistics in support of HR operations and studies.
Document Technician
Dona Ana County
Las Cruces, NM
06.2015 - 04.2020
- Customer Service & Support: Provide internal and external customer service to a wide range of clients, including the public, Title, Mortgage, and Loan companies, government entities, and other employees. Respond to inquiries and direct individuals to the appropriate department as necessary.
- Tax Valuation & Property Information: Assist with issues related to tax valuation, property ownership, transfers, legal descriptions, tax exemptions, address changes, and the conversion of manufactured homes into permanent structures. Offer clear explanations of property tax calculations and depreciation.
- Tax Calculation & Documentation: Calculate Taxes Paid in Advance (TPA) for manufactured homes and land properties, providing estimates based on property values and tax rates. Process title changes, document requests, and prepare time-sensitive packets for tax assessments and protests.
- Research & Data Verification: Conduct research on both electronic and paper records to verify property ownership, tax rolls, and identify discrepancies. Submit requests for tax roll deletions, corrections, or changes, ensuring data accuracy.
- Record Maintenance: Enter and update property and tax records into automated databases, including business personal property tax details, depreciation reports, and exemption statuses. Maintain organized files for manufactured homes and personal property.
- Correspondence & Document Processing: Prepare and send customized written correspondence for tax exemption requests, valuation freezes, mailing address changes, and other customer inquiries. Issue Tax Release documents for title changes and manufactured home movements.
- Field Check & Verification: Issue field check requests to appraisers to verify and correct discrepancies in property and land records, ensuring accurate tax assessments and updates.
Housing Choice Voucher Specialist
Mesilla Valley Public Housing Authority
Las Cruces, NM
09.2013 - 05.2015
- Policy & Regulation Guidance: Advise housing program participants, property owners, and external agencies on Housing Department policies, HUD regulations, and other pertinent guidelines and procedures to ensure compliance with federal and state housing programs.
- Eligibility Determination: Determine initial and continued eligibility for Federally assisted programs by reviewing and verifying applicant and participant information. Perform calculations to determine participant payment or subsidy amounts based on income, family size, and applicable regulations.
- Applicant & Participant Support: Schedule appointments and interviews for housing program applicants and participants. Investigate and verify the accuracy of the information provided by applicants to ensure eligibility for assistance.
- Correspondence & Documentation: Prepare and send notices to businesses, agencies, landlords, and private citizens to gather data for program purposes. Draft written notices to participants and landlords regarding changes in payment or participant status, ensuring clear communication of updates.
- Lease & Contract Preparation: Prepare leases, contracts, and other legal documents necessary for housing program participants, ensuring compliance with relevant housing laws and policies.
- Resident Orientation: Conduct resident orientation sessions by explaining housing program policies, regulations, and guidelines to new and existing participants, ensuring they fully understand their rights and responsibilities.
- Record Maintenance & Reporting: Maintain accurate and up-to-date records for all program participants. Prepare a variety of reports, correspondence, statistical summaries, and other written materials to document program activities and outcomes.
Administrative Assistant
Mesilla Valley Public Housing Authority
Las Cruces, NM
05.2013 - 08.2013
- Call Management & Front Desk Support: Answered the main switchboard, directed calls, and greeted the public, ensuring smooth and professional communication with clients and visitors.
- Clerical & Administrative Support: Provided general clerical assistance, including performing data entry tasks, managing daily incoming and outgoing mail, and processing housing applications. Completed daily logs and forms to ensure accurate record-keeping.
- Public Housing Payments & Reporting: Managed the intake and reporting of public housing rental payments, ensuring timely and accurate processing of payments.
- Documentation Management: Assisted with the organization and completion of various forms and reports, maintaining a clear and accurate filing system.
Receptionist
Mesilla Valley Public Housing Authority
Las Cruces, NM
03.2012 - 04.2013
- Call Management & Front Desk Support: Answered the main switchboard, directed calls to appropriate departments, and greeted visitors, ensuring a positive and professional first point of contact.
- Landlord Listing Updates: Updated and maintained monthly landlord listings, ensuring the most current information was readily available for staff and clients.
- Paperwork Intake & Distribution: Managed the intake of paperwork and distributed documents to appropriate caseworkers in a timely manner, ensuring smooth workflow and case processing.
- Customer Assistance: Assisted the public with basic questions and issues, providing helpful information or directing inquiries to the correct department for further assistance.
Education
Bachelor of Science - Human Resources Management
Colorado State University Global
Aurora, CO03-2023
Skills
- Customer relations
- Office administration
- Organization skills
- HR policies and procedures
- Computer skills
- Client relationship building
- Training and mentoring
- Microsoft office suite
- Employee onboarding
- Bilingual (Spanish)
- Benefits administration
- Database Management
Timeline
Human Resources Specialist, Intermediate
New Mexico State University
01.2024 - Current
Human Resources Specialist, Associate
New Mexico State University
02.2023 - 01.2024
Document Technician
Dona Ana County
06.2015 - 04.2020
Housing Choice Voucher Specialist
Mesilla Valley Public Housing Authority
09.2013 - 05.2015
Administrative Assistant
Mesilla Valley Public Housing Authority
05.2013 - 08.2013
Receptionist
Mesilla Valley Public Housing Authority
03.2012 - 04.2013
Bachelor of Science - Human Resources Management
Colorado State University Global