Ruby Haugh
Madison,WISCONSIN
Summary
Adaptable and energetic cafe supervisor ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
6
6
years of professional experience
Work History
Shift Lead
Colectivo Coffee Roasters
2023.10 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Shift Lead
Barriques Market
2022.07 - 2023.10
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on tasks to meet business and customer needs.
Barista
Starbucks
2022.01 - 2022.04
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Dance Instructor
Ballet U LLC
2019.07 - 2022.04
- Assisted with coordination and administration of complete dance program.
- Adhered to studio guidelines and legal requirements.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Line Cook
Brix Cider
2019.01 - 2021.05
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Cashier
Millers And Sons Supermarket
2018.06 - 2019.01
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Liberal Arts And Sciences
Madison Area Technical College
Madison, WI08.2024
Skills
- Safe Work Practices
- Conflict Resolution
- Restaurant Operation
- Quality Inspection and Control
- Work Delegation
- Effective Listening and Communication
- Food Safety and Sanitation
- Team Motivation
- Guest Satisfaction
- Coffee Machinery
- New Hire Training
Timeline
Shift Lead
Colectivo Coffee Roasters
2023.10 - Current
Shift Lead
Barriques Market
2022.07 - 2023.10
Barista
Starbucks
2022.01 - 2022.04
Dance Instructor
Ballet U LLC
2019.07 - 2022.04
Line Cook
Brix Cider
2019.01 - 2021.05
Cashier
Millers And Sons Supermarket
2018.06 - 2019.01
Associate of Arts - Liberal Arts And Sciences
Madison Area Technical College
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