Ruby Maldonado
Philadelphia,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Eager to keep learning thorough employment and university.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Secretary
Juniper auto repair
03.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Associate
Gallop Logistics
09.2020 - 03.2021
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Teachers assistant
After school Program
09.2018 - 05.2020
- Communicated with the parents about announcements or upcoming events of the program.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Teachers assistant
Coqui summer camp
06.2018 - 06.2019
- Encouraged students to engage in activities that the teacher had planned for the day.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Led groups of children safely through variety of camp activities.
Secretary
Stetson Middle School & Food Bank Program
06.2017 - 08.2017
- Packaged up nonperishable food items for food bank visitors.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Organized, sorted and stored donations in orderly systems to minimize waste.
Education
Medical Insurance Billing Proficiency Certificate - Health Care
Community College of Philadelphia
Philadelphia, PA04-2025
Medical Coding And Data Quality - Health Care
Thomas Jefferson University
Philadelphia, PA01-2026
Skills
- Effective time management
- Fluent in English and Spanish
- Proficient in communication
- Effective problem-solving
- Collaborative team member
- Proficient in following established guidelines
- Typing speed: 45 wpm
- Experienced with Microsoft Word
Certification
Medical Insurance Billing Proficiency Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative/ Secretary
Juniper auto repair
03.2021 - Current
Delivery Associate
Gallop Logistics
09.2020 - 03.2021
Teachers assistant
After school Program
09.2018 - 05.2020
Teachers assistant
Coqui summer camp
06.2018 - 06.2019
Secretary
Stetson Middle School & Food Bank Program
06.2017 - 08.2017
Medical Insurance Billing Proficiency Certificate - Health Care
Community College of Philadelphia
Medical Coding And Data Quality - Health Care
Thomas Jefferson University
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